Update on Catch Recording App
A new version of the Catch Recording App is available in app stores. Once users have updated the app, logging out using the small log out icon in the top right corner of the app and logging back in should push through any catch records that are stuck.
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Those with older devices may still be experiencing issues, if this is the case it is advised they use the web service at https://record-catch.service.gov.uk/sign-in.
For ease of access, it is now possible to save a shortcut to the web service on device home screens. Alternatively, the catch recording helpline is available 24hrs a day on 0300 0203 788, with agents available between the hours of 7am and 8pm Monday to Friday. Please note, when using the automated service to log catch records, it is important that users stay on the line until a record ID is received at the end of the call.
Further guidance is available in catch recording quick guides.