Guidance

Work Capability Assessment: audio recordings

How to ask for an assessment to be recorded using the service provided or your own recording equipment – and the conditions that apply.

From:
Department for Work and Pensions
Published
5 June 2013
Last updated
3 February 2025 — See all updates

Documents

Employment and Support Allowance Work Capability Assessment: audio recordings

HTML

Audio recording of assessments: consent form

PDF, 15.4 KB, 1 page

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Details

The guidance explains:

  • how Employment and Support Allowance claimants can ask to have their face-to-face or telephone Work Capability Assessment audio recorded
  • the conditions they must meet
  • why they and any companion must sign a consent form

Updates to this page

Published 5 June 2013
Last updated 3 February 2025 + show all updates

  1. The page has been updated to reflect the current process and account for the change in assessment channels, for example the introduction of telephone assessments. Page title has also changed from 'Employment and Support Allowance Work Capability Assessment: audio recording of face-to-face assessments' to 'Employment and Support Allowance Work Capability Assessment: audio recordings' to account for changes.

  2. Changes to the guidance about audio recording of face-to-face Work Capability Assessments and the introduction of a consent form.

  3. First published.

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