Statutory guidance

Work Programme provider guidance for contract package area 18

The Work Programme is closed, this guidance is for reference only.

From:
Department for Work and Pensions
Published
29 January 2015
Last updated
28 November 2018 — See all updates

This publication was withdrawn on

The Work Programme has ended. Find other DWP provider guidance.

Applies to England

Documents

[Withdrawn] Chapter 1 CPA18: introduction and overview

PDF, 361 KB, 7 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

[Withdrawn] Chapter 2 CPA18: claimant groups

PDF, 542 KB, 21 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

[Withdrawn] Chapter 3a CPA18: mandation

PDF, 688 KB, 42 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

[Withdrawn] Chapter 3b CPA18: action planning

PDF, 201 KB, 4 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

[Withdrawn] Chapter 3c CPA18: work experience on a voluntary basis and and community benefit work placement

PDF, 350 KB, 17 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

[Withdrawn] Chapter 4 CPA18: accepting referrals, initial participant engagement and registering an attachment

PDF, 384 KB, 19 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

[Withdrawn] Chapter 4b CPA 18: safeguarding and vulnerability

PDF, 336 KB, 11 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

[Withdrawn] Chapter 5 CPA18: changes of circumstances and notifications

PDF, 389 KB, 19 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

[Withdrawn] Chapter 6 CPA18: raising a compliance doubt

PDF, 427 KB, 20 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

[Withdrawn] Chapter 7 CPA18: re-compliance and reviewing a sanction

PDF, 332 KB, 17 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

[Withdrawn] Chapter 8 CPA18: JSA entitlement doubt

PDF, 286 KB, 9 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

[Withdrawn] Chapter 9 CPA18: Work Programme payment validation

PDF, 459 KB, 16 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

[Withdrawn] Chapter 10 CPA18: completing the Work Programme

PDF, 494 KB, 16 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

[Withdrawn] Chapter 11 CPA18: market share shift

PDF, 130 KB, 5 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

[Withdrawn] Chapter 12 CPA18: performance management

PDF, 367 KB, 15 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

[Withdrawn] Chapter 13 CPA18: accessing other programmes, schemes, grants and incentives

PDF, 425 KB, 16 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

[Withdrawn] Chapter 14 CPA18: communicating your customer service standards

PDF, 123 KB, 3 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

[Withdrawn] Chapter 15 CPA18: standard definitions for the Work Programme

PDF, 312 KB, 5 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

[Withdrawn] Chapter 16 CPA 18: participant complaints

PDF, 279 KB, 11 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

[Withdrawn] Chapter 17 CPA18: training allowance (JSA claimants only)

PDF, 301 KB, 9 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

[Withdrawn] Chapter 19 CPA18: delivering Work Programme information sessions

PDF, 328 KB, 11 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

[Withdrawn] CPA18: customer complaints and feedback process

PDF, 167 KB, 2 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This DWP Work Programme provider guidance is for use in contract package area (CPA) 18 only.

Read the list of contact package areas and providers.

Read the Work Programme provider guidance used in other contract package areas.

Updates to this page

Published 29 January 2015
Last updated 28 November 2018 + show all updates

  1. Published a revised chapter 6: raising a compliance doubt (now version 12, dated November 18) - revised information about the Labour Market Decision Making team for Work Programme sanction referrals and re-compliance notifications.

  2. Revised chapter 3a (now version 7) - references to Universal Jobmatch have been replaced by the new 'Find a Job' service.

  3. Revised chapters 1 (version 4a), 2 (version 7), 3a (version 6), 9 (version 5), 10 (version 5) and 15 (version 2).

  4. Revised chapters 10 (version 4) and 13 (version 5) - both are dated May 2018. Content updated because referrals to Work Choice and Work First Scotland have finished.

  5. Published a revised chapter 16 (version 4, dated February 2018) - the contact details for the Independent Case Examiner (ICE) have been updated.

  6. Revised chapter 15 (version 2, January 2018). Change made to the last bullet point in the 'Please note' section of the Job outcome Payments definition and the last bullet point of the Sustainment Outcome Payments definition.

  7. Revised chapter 6 (version 11, November 2017) - chapter updated to reflect that there is only one LMDM service centre now, in Merthyr Tydfil.

  8. Revised chapters 2 (version 6), 4b (version 4, dated 8 May 2017) and 6 (version 10, dated May 2017).

  9. Revised chapter 11 (version 3, May 2017).

  10. Revised chapter 10 (version 3, April 2017) and chapter 13 (version 4, March 2017). The revised chapters now include information about Work First Scotland.

  11. Revised chapters 1 (version 3), 2 (version 5) and 4 (version 9) - updated because referrals to the programme ended on 31 March 2017. The guidance is now for existing Work Programme participants only.

  12. Published revised chapter 3c - version 4 (dated 07/11/2016).

  13. Revised chapter 9 - version 4 (dated 3 November 2016).

  14. Revised chapter 17 - version 3 (dated September 2016).

  15. Revised chapter 6, version 9 (15 July 2016). Changes to annex 1 decision making sites

  16. Revised chapter 5 - version 6 (dated 27/06/2016).

  17. Revised chapter 4 - version 8, dated 22/04/2016.

  18. Revised chapter 7 - version 3, dated 16 May 2016.

  19. Revised chapter 11 - version 2, dated April 2016.

  20. Revised chapter 6 - version 8, dated 18 April 2016.

  21. Revised chapter 13 - version 3, dated 23 March 2016.

  22. Updated chapter 2 (version 4), chapter 3c (version 3), chapter 4b (version 3), chapter 17 (version 2) and chapter 19 (version 2).

  23. Updated chapter 1 (version 2, dated 4 March 2016), chapter 3a (version 5, dated 2 March 2016) chapter 3c (version 3, dated 29/02/2016) and chapter 8 (version 3, dated 4 March 2016).

  24. Revised chapter 9, version 3 (11 February 2016). Paragraph 36 updated with information about HMRC Real Time Information (RTI).

  25. Revised chapter 3b - version 2 (03/02/2016).

  26. Replaced chapter 9, paragraph 12 with revised version.

  27. Revised chapter 3a (version 5), chapter 4 (version 7), 4b (version 2), chapter 5 (version 5) and chapter 6 (version 7). Updated guidance includes improvements to the safeguarding process for Employment and Support Allowance claimants.

  28. Revised chapter 16 - version 2 (July 2015) includes new address for the Independent Case Examiner.

  29. Revised chapter 6 - version 5 (09/06/15), includes further information about safeguarding vulnerable participants.

  30. Published new chapter 4b - safeguarding and vulnerability (version 1). Also revised chapter 3a (version 3), chapter 4 (version 5), chapter 5 (version 3) and chapter 6 (version 4).

  31. Revised CPA18 chapter 4 - version 4 (22/04/2015) includes new information about participants who need additional support.

  32. Revised chapter 13 (version 2) updated with information about the Wheels to Work scheme.

  33. Revised chapters 3a, 5 and 8 – (all version 2) – updated with guidance on extended periods of sickness for JSA participants. Chapter 5 also updated with migrant access to benefits guidance.

  34. Revised chapter 4 - version 3 (23/03/2015), includes new information about the Claimant Commitment.

  35. First published.

Sign up for emails or print this page

Related content