Accredited official statistics
Data on written complaints in the NHS: 2015 to 2016
This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2015 and 31 March 2016. Data is published at national, regional, organisational and site/practice levels
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Details
The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2015 and 31 March 2016 and also includes experimental information on upheld complaints. Data are published at national, regional and organisational levels.
Published 15 September 2016