Official Statistics

Driver and Vehicle Agency Customer Satisfaction Survey 2014

This report details the levels of satisfaction reported by Driver and Vehicle Agency (DVA) customers during their most recent contact with the DVA in Northern Ireland.

• From: Department of the Environment (Northern Ireland)
• Published: 11 December 2014

Documents

Driver and Vehicle Agency Customer Satisfaction Survey 2014

http://www.doeni.gov.uk/index/information/asb/statistics/dva_statistics.htm

Details

To help improve and inform service provision, the DVA commissioned the Central Survey Unit within NISRA to carry out a postal survey of driver licensing and driver and vehicle testing customers during September and October 2014. This report details the levels of satisfaction reported by dva customers during their most recent contact with the DVA.

Published 11 December 2014