Accredited official statistics

ESA: Work Capability Assessments, Mandatory Reconsiderations and Appeals: June 2020

Published 11 June 2020

The latest release of these statistics can be found in the collection of ESA: outcomes of Work Capability Assessments statistics.

This is a summary of the latest National Statistics on the outcomes of completed Employment and Support Allowance (ESA) Work Capability Assessments (WCA). The publication covers information on both initial and repeat ESA assessments in Great Britain.

This release also includes:

• Mandatory Reconsideration (MR) registrations and outcomes to April 2020
• MR clearance times to April 2020
• ESA clearance times to December 2019
• completed initial WCA appeal outcomes for ESA claims with a start date to March 2019
• WCA outcomes of completed Incapacity Benefit (IB) reassessments up to December 2019

Note: Information is only available for claims that began at least 6 months following the assessment date, or 9 months following the date of claim. This is because of the time required for the customer journey to end and for the information recorded to be as complete as possible.

Most statistics in this release cover the period prior to COVID-19 apart from MR registrations and outcomes, which cover to end of April 2020. However, most MR decisions made in April 2020 are for claims made in the pre COVID-19 period.

Universal Credit (UC) was rolled out to every Jobcentre across Great Britain by December 2018 and has now replaced income-related ESA for most new claimants. This has greatly changed the volume and composition of new claims to ESA.

1. Main stories

The statistics show:

• in the quarter to December 2019, 2% fewer claimants completed their initial WCA while the volume of repeat assessments decreased by 6%, when compared to the previous quarter

• of the 22,000 claimants who completed an initial WCA in the quarter to December 2019, 64% were assigned to Support Group (SG), 16% to Work Related Activity Group (WRAG) and 20% to Fit for Work (FFW) status

• the number of registered MRs decreased from 2,500 in January 2020 to 950 in April 2020; 18% of completed MRs were not revised in April 2020

• the MR monthly median clearance time has decreased to 7 days in April 2020

• the median end-to-end clearance time for claimants completing their initial WCA remained stable at 72 days between September 2019 and December 2019

• the number of appeals completed on initial FFW outcomes has decreased to 230 in the quarter to March 2019 – of these decisions, 70% were overturned and 30% were upheld at appeal

2. What you need to know

The sources of the statistics are:

• DWP’s benefit administration datasets including MR data
• healthcare provider assessment data
• HM Courts and Tribunals Service (HMCTS) appeals data for completed appeals

Experimental cohort statistics enable us to publish information on the different stages of the ESA claim process and better understand the claimant’s end-to-end journey through claiming ESA to WCA, MR and appeal.

A typical customer journey for an ESA claimant is as follows:

1. Claimant registers for ESA – payment issued at assessment rate.
2. Claimant referred for WCA and issued the “Capability to Work” questionnaire.
3. Claimant completes and returns questionnaire.
4. Assessment Provider (AP) may conduct face-to-face assessment and provides recommendation to DWP.
5. DWP makes a decision based on the AP recommendation. Those found eligible for ESA are either placed in the WRAG, which offers support in preparing for work, or the SG if they are unable to work or complete work-related activity. Those not eligible are found FFW.
6. If the claimant disagrees with this decision they can go onto raise an MR and then go on to appeal.

Rounding policy

Since March 2017, the following rounding policy has been applied to the statistical release. Please note that percentages shown within the release are calculated using figures prior to rounding.

From	To	Rounded to
0	1,000	10
1,001	10,000	100
10,001	100,000	1,000
100,001	1,000,000	10,000
1,000,001	10,000,000	100,000
10,000,001	100,000,000	1,000,000

3. Experimental data: Initial and repeat ESA WCAs for October 2013 to September 2019

The following Sankey diagram from our experimental cohort data provides a visual representation of the proportion of claimants in each of the stages of the ESA WCA claim process. The relative thickness of each segment indicates the volume of cases flowing through each stage.

Of 4.6 million ESA WCAs started between October 2013 and September 2019:

• 66% had a completed assessment; WCAs for the remaining claims are either still in progress or were closed by the claimant
• 400,000 MRs have been registered in relation to the 3,000,000 completed WCAs
• 99.8% of these MRs have been completed, with the original decision revised 16% of the time
• 25% of assessments with a completed MR also went on to complete an appeal; of these 100,000 appeals, 34% of DWP decisions were upheld

Figure 1: Counts of cases going through the WCA, MR, appeals process for initial and repeat ESA WCA, October 2013 to September 2019

Note: numbers may not sum to totals due to rounding. See the methodology note for further details

4. Assessment volumes and outcomes: ESA initial, repeat and Incapacity Benefit (IB) reassessments

Initial and repeat assessment volumes for all outcomes have decreased this quarter.

Figure 2: All completed assessments by quarter, December 2008 to December 2019

Source: Stat-Xplore: ESA Work Capability Assessments under ESA WCA by Completed Assessment.

The majority (86%) of ESA WCA assessments in the latest quarter were repeat assessments.

At the end of 2013, repeat ESA WCA assessment volumes dropped substantially as the focus moved to clearing new claims. During this period, claimants could still request a repeat assessment due to a change of circumstances, such as the development of a new condition or deterioration of the existing one.

After almost 2 years, processing was re-introduced for repeat assessments in December 2015 causing repeat assessments to rise substantially from 35,000 in the quarter to December 2015 to 190,000 in the quarter to March 2019. Since then, numbers have fallen to stand at 140,000 in the latest quarter to December 2019.

In the quarter to December 2019, only 14% of completed assessments were initial ESA claims and less than 0.1% were IB reassessments.

After peaking in the quarter to December 2015, there was a downward trend in the number of completed initial ESA assessments, with initial assessments in the quarter to December 2019 reaching the lowest figure (22,000 initial assessments) since the introduction of ESA. This decrease is a result of the introduction of Universal Credit (UC) replacing most income-related new claims to ESA. The introduction of UC has greatly changed the volume and composition of new claims to ESA.

Figure 3: ESA Initial and repeat assessment outcomes, December 2008 to December 2019

Source: Stat-Xplore: ESA Work Capability Assessments under ESA WCA by Completed Assessment.

Of the 22,000 initial assessments completed in the quarter to December 2019, 18,000 resulted in ESA entitlement.

Figure 4: Assessment outcomes for ESA initial assessments, December 2008 to December 2019

Source: Stat-Xplore: ESA Work Capability Assessments under ESA WCA by Completed Assessment.

ESA and IB completed assessment outcomes for the latest quarter show sizable differences across claim types.

Figure 5: Assessment outcomes for ESA initial assessments

ESA Initial	Percentages
Support Group	64%
Work Related Activity Group	16%
Fit For Work	20%

Figure 6: Assessment outcomes for ESA repeat assessments

ESA Repeat	Percentages
Support Group	86%
Work Related Activity Group	11%
Fit For Work	3%

Figure 7: Assessment outcomes for IB reassessments

IB Reassessment	Percentages
Support Group	89%
Work Related Activity Group	5%
Fit For Work	6%

The proportion of ESA repeat assessments assigned to SG has increased from 83% last quarter to 86% this quarter, while the proportion found FFW has decreased by 2 percentage points.

The process of migrating IB claims onto ESA is almost complete. As a result, there were less than 100 IB reassessments completed in the latest quarter. Of these, the proportion assigned to SG increased by 9 percentage points since last quarter to stand at 89% in December 2019. The small change may be due to the low number of IB reassessments taking place.

The majority of ESA repeat and initial assessments are assigned to SG (86% and 64%).

Initial ESA assessments, when compared to ESA and IB repeats, show the largest FFW proportion (20%). This is expected as initial WCA claimants don’t have a known functionally-limiting condition.

5. ESA WCA Mandatory Reconsideration registrations, clearances and clearance times

MR registrations have followed a downward trend since the 22,000 peak in March 2017, to reach a record low of 950 in April 2020.

Figure 8: Mandatory reconsiderations registrations and clearances, October 2013 to April 2020

Source: Stat-Xplore: ESA Work Capability Assessments under Mandatory Reconsiderations – Registrations and Mandatory Reconsiderations - Clearances.

When the MR process was first introduced, the number of MR clearances was lower than the number of MRs registered. As the MRs became established, clearance volumes started increasing and became comparable to registration volumes in recent years.

The number of ESA WCA MR registrations should be considered in context with the decrease of new ESA claims as UC is rolled out, as well as the changing composition of assessment outcomes.

Figure 9: Mandatory reconsiderations median clearance times, October 2013 to April 2020

Source: Stat-Xplore: ESA Work Capability Assessments under Mandatory Reconsiderations - Clearances.

The median MR clearance time peaked at 16 days in January 2020, but has fallen since then to stand at 7 days in April 2020.

Note: The MR average clearance times is derived using calendar days by calculating the median of the time taken from the date the Benefit Centre (BC) has decided the MR to be valid, having considered any new information, until the date the decision is cleared by the decision maker at the Dispute Resolution Team (DRT). These dates are obtained from the DWP Decision Making and Appeals Case Recorder (DMACR) reporting system. The total clearance time therefore includes the time taken to transfer the case to DRT.

6. ESA WCA Mandatory Reconsiderations outcomes

For the 1,100 MRs completed, 82% of decisions were revised in April 2020. This is an increase of 33 percentage points when compared with the quarter ending in January 2020.

The proportion of revised decisions for completed MRs followed an increasing trend from November 2019, with the proportion of revised decisions eventually becoming greater than those upheld in the latest quarter to April 2020.

Despite the increase in the proportion of revised MR decisions, the number of revised decisions has followed a downward trend since May 2019.

Figure 10: ESA WCA Mandatory reconsideration outcomes, October 2013 to April 2020

Source: Stat-Xplore: ESA Work Capability Assessments under Mandatory Reconsiderations - Clearances.

When MRs were first introduced much higher proportions of decisions were revised. However, between March 2015 and January 2018 the proportion of decisions revised remained consistently below 17%. Since then the proportion of revised MRs has increased to 27% in April 2019, 48% in January 2020 and 82% in the latest month (April 2020).

The increase in the proportion of revised decisions since 2019 should be seen in context alongside the changing composition of WCA decisions caused by a number of factors including the introduction of UC replacing most income-related new claims to ESA, as well as new operational approaches to gather additional oral and written evidence at the MR stage.

The number of MR decisions made has fallen by 86% from April 2019 to stand at 1,100 in April 2020. This reflects the general pattern in the number of MR registrations.

Figure 11: Mandatory Reconsiderations – Decisions Made

Decisions Made	Percentages
Customer failed to attend WCA, provide medical evidence or return questionnaire	8%
Customer disputes FFW decision	30%
Customer disputes ESA group allocations	61%

The majority of ESA WCA MR raised in April 2020 were made on disputes about FFW and ESA group allocations.

Approximately 330 MR decisions (30%) were made on disputes about FFW assessment outcomes. Of all MR decisions made in April 2020, 8% were on disputes where the claimant had not followed the claim procedures correctly.

These reasons include failing to return the initial questionnaire, failing to provide medical evidence or not attending the assessment. Of these disputes, 94% were revised in the latest month. FFW disputes follow with 78% resulting in a revised decision.

Figure 12: Mandatory Reconsiderations – Decision Outcomes

Decision Outcomes	Revised	Not Revised
Customer failed to attend WCA, provide medical evidence or return questionnaire	94%	6%
Customer disputes FFW decision	78%	21%
Customer disputes ESA group allocations	81%	19%

7. Appeals clearances and outcomes to March 2019

The number of appeals heard on initial FFW decisions continues to fall, reaching the lowest figure since the introduction of ESA in 2008.

Figure 13: Appeals outcomes on initial FFW decisions, December 2008 to March 2019

Source: Stat-Xplore: ESA Work Capability Assessments under Appeal Outcomes by Claim Start.

Being found FFW at initial assessment is the primary reason for claimants disputing a decision. These figures focus on FFW appeals for initial assessments.

The total number of appeals heard on FFW decisions for initial assessments is very low compared to pre-2013 figures, when mandatory reconsiderations were introduced. Figures have remained lower than pre-2013 levels over the last 4 reporting years.

The low numbers of appeals over recent years may be partly due to the introduction of the MR process, among other factors.

The chart shows that in the latest quarter to March 2019, the number of appeals heard on FFW decisions for initial assessments has decreased from 520 in the previous quarter to 230.

Note: These figures are grouped by claim start date, therefore numbers could increase as more appeals are completed for claims started in the most recent months.

Approximately 70% of initial FFW decisions were overturned at appeal this quarter and 30% were upheld.

Figure 14: Appeal outcomes for disputes on initial FFW allocation

Appeal Outcome	Percentages
Upheld	30%
Overturned	70%

The proportion of decisions upheld at appeal has increased by 2 percentage points compared with the previous quarter (from 28% to 30%).

8. Health conditions and ESA group allocation for initial assessments

‘Severe functional disability’ is the main reason for SG allocation this quarter.

Figure 15: Main reasons for SG allocations for initial assessments, December 2008 to September 2019

Source: Stat-Xplore: ESA Work Capability Assessments under ESA WCA by Claim Start

Note: Recent falls in volumes across all groups are likely to reflect falls in ESA initial assessments as UC rolls out.

There was a notable decrease in allocations to the ‘Physical or mental health’ risk group for claims started from October 2015 onwards. Volumes in this group fell from 28,000 in the quarter to September 2015 to 17,000 in the quarter to December 2015. This should be seen in context with the updated guidance on the application of risk introduced at the start of 2016.

For claims started in the quarter to September 2019, volumes allocated to the ‘Physical or mental health risk” category have remained stable at 1,400.

Most claimants assigned to the SG, who started their initial ESA assessment in the quarter to September 2019, were allocated due to health conditions linked to ‘Severe functional disability’. This accounts for 60% of all SG allocations this quarter.

‘Terminally ill’ numbers have remained relatively low, accounting for 1% of SG assignment reasons respectively for claims started this quarter.

Note: Since 29 September 2017, claimants in the ESA SG no longer need to be reassessed if they meet the Severe Condition criteria. Information on this can be found on Stat-Xplore.

‘Adapting to change’ and ‘Social interaction’ remain the main reasons for WRAG allocation (with 15 points or more) this quarter.

Figure 16: Main reasons for WRAG (15+ points) allocations for initial assessments, December 2008 to September 2019

Source: Stat-Xplore: ESA Work Capability Assessments under ESA WCA by Claim Start.

The charts show the 4 main functional impairment categories in which claimants have scored points when assigned to the WRAG, with 15 points or more at initial assessment.

Receiving 15 points or more is the main reason for assignment to the WRAG at initial assessment, however claimants can also be assigned to the WRAG at reconsideration or after appeal.

For claimants allocated to WRAG with 15 points or more, the most common categories for scoring points this quarter were ‘Adapting to change’ and ‘Social interaction’. Of these claimants, 84% had an ‘Adapting to change’ condition and 81% scored points in the ‘Social interaction’ group.

Note: Claimants can have multiple functional impairments, therefore appear in more than one category.

Other reasons for being assigned to WRAG (with 15 points or more) which aren’t shown are less common (Upper Limb, Sensory, Continence, and Lower Limb).

9. ESA WCA customer journey clearance times for initial claims (experimental)

For initial WCA’s completed in December 2019 the median end-to-end clearance time has decreased, to stand at 72 days.

Figure 17: Clearance times (in weekdays) for individual stages of the ESA WCA process

Clearance Type	Oct 19	Nov 19	Dec 19
Claim Registration to WCA Referral	2	2	2
WCA Referral to Assessment Provider (AP) Recommendation	43	42	42
AP recommendation to DWP decision	14	14	15
End-to-End ESA claim	75	70	72

Within this, the median time from the WCA Referral to Assessment Provider (AP) recommendation was 42 days in December 2019. This stage will usually involve a WCA assessment and includes the waiting time for the customer to complete and return the questionnaire. Multiple referrals are sometimes required before an assessment is completed and a recommendation received, as customers may not attend appointments or return questionnaires.

Note: The ‘end-to-end clearance times’ refer to time taken from claim registration to date of DWP decision. Claim registration date is the date the claimant has first contact with the department when making a claim to ESA. The DWP decision will include MRs where there is a completed decision.

ESA WCA median clearance times for completed initial claims up to December 2019 (experimental).

Figure 18: Median clearance times for completed initial claims, October 2008 to December 2019

Source: Stat-Xplore: ESA Work Capability Assessments under Clearance Times for Initial Claims.

The chart shows end-to-end median clearance times (claim registration to final DWP award decision) for initial claims from October 2008 to December 2019. The end-to-end process accounts for the time between the customer’s referral to the AP and the AP recommendation.

In December 2019, the average time between referral to the AP and their recommendation was 42 days.

10. About these statistics

The UK Statistics Authority has designated these statistics as National Statistics, in accordance with the Statistics and Registration Service Act 2007 and signifying compliance with the Code of Practice for Statistics. This badge does not currently apply to the experimental cohort figures or ESA clearance times.

Key uses of the statistics include:

• providing the evidence base for assessing the potential effect of changes, monitoring and evaluation of DWP policy

• answering Parliamentary Questions and Freedom of Information requests and Forecasting benefit expenditure (in conjunction with expenditure statistics)

• policy development and evaluation by local authorities and other welfare to work and pensions stakeholders and providers

This release only includes ESA and IB WCAs.

This release does not capture:

• UC WCAs
• UC MRs
• UC appeals

Recent trends in these ESA WCA statistics will be affected by the roll out of UC.

Terminology

Term	Definition
Registration	Claimant registers an application for a WCA, MR or appeal.
Clearance	DWP decision maker has determined whether the claimant should or should not be entitled to claim ESA.
Mandatory Reconsideration	Claimant wishes to dispute a decision made on their claim and requests DWP to reconsider the decision.
MR clearance time	The clearance time begins from the point the MR is raised on the DWP administrative system by the Benefit Centre as a valid MR, having considered whether they can initially change the decision in the light of any new information. The total clearance time therefore includes the time taken to transfer the case to the Dispute Resolution Team and the time taken for the decision maker to make a decision.
Repeat assessment	An existing claim that has been reassessed for ESA, as opposed to a new claim. A repeat assessment is the second or subsequent WCA undertaken on an existing, continuous ESA claim, usually between 3 and 24 months after the previous assessment. These claimants will have already been assessed as having a limited capability for work at their initial WCA and the repeat assessment will assess if their capability for work has changed.

Development of UC WCA official statistics

DWP are currently developing official statistics on numbers of UC claimants who go through a WCA and related outcomes. When the information will be robust and accurate enough for publication as official statistics, we will preannounce its release in the GOV.UK release calendar.

Where to find out more

See Stat-Xplore for more detailed breakdowns of the data covering Region, Local Authority and Westminster Parliamentary Constituency breakdowns available for WCA outcomes by claim start date and completed assessment date.

Read the methodology note for more detailed information on these statistics.

Read more about ESA.

Lead statistician: Ioana Criclevit

ISBN: 978-1-78659-234-7