ESA: Work Capability Assessments, Mandatory Reconsiderations and Appeals: September 2024

Q: 2. What you need to know

The sources of the statistics are: DWP ’s benefit administration datasets including MR data Healthcare provider assessment data HM Courts and Tribunals Service ( HMCTS ) appeals data for completed appeals Information based on Date of Decision is reported up to 6 months prior to the publication. The delay is 9 months for the presentation of data by Date of Claim, which allows time for most customer journeys to be completed and the information presented to accurately reflect this journey. All figures in this release have been rounded according to DWP rounding policy, as detailed in section 11 .

Question 1

1.  Main stories

Accepted Answer

The statistics show:

in the latest quarter to March 2024, there were 38,000 completed ESA WCAs with a DWP decision, a 4% increase from the previous quarter to December 2023
of the total number of ESA WCAs completed in the quarter to March 2024, 58% were initial WCAs (22,000) and 42% were repeats (16,000)
in the quarter to March 2024 the majority of DWP decisions for initial ESA WCAs resulted in a Support Group (SG) award (66%)
the number of monthly registered MRs relating to an ESA WCA decision has remained low, standing at 230 in the month to July 2024
the median time taken to clear MRs in the month to July 2024 was 20 calendar days
the median end to end clearance time for initial ESA WCAs was 81 weekdays in March 2024

Question 2

2.  What you need to know

Accepted Answer

The sources of the statistics are:

DWP’s benefit administration datasets including MR data
Healthcare provider assessment data
HM Courts and Tribunals Service (HMCTS) appeals data for completed appeals

Information based on Date of Decision is reported up to 6 months prior to the publication. The delay is 9 months for the presentation of data by Date of Claim, which allows time for most customer journeys to be completed and the information presented to accurately reflect this journey.

All figures in this release have been rounded according to DWP rounding policy, as detailed in section 11.

Question 3

3.  Volumes of completed initial and repeat Work Capability Assessments

Accepted Answer

Most individuals who make a claim for ESA will have a Work Capability Assessment (WCA). The WCA determines whether a person has limited capability for work and therefore eligibility for the benefit.

Both new (initial) and existing (repeat) ESA claimants have these assessments:

Initial assessments refer to the first assessment of the ESA claim.
Repeat assessments refer to subsequent assessments.

Quarterly volumes of completed assessments by type of assessment, December 2008 to March 2024

Source: Stat-Xplore: ESA WCA by Date of Decision.

The composition of ESA (numbers and types of assessments) has changed over time. The key features are that:

from 2008, as ESA was a new benefit, many assessments were initial claims, or related to claimants who were migrated from Incapacity Benefit (IB)
from January 2014 repeat assessments were suppressed to manage priorities
repeat assessments were reintroduced in December 2015
in the quarter to March 2017, completed ESA WCAs reached a peak of 270,000
the introduction of UC from December 2018 greatly changed volumes of ESA
the suspension of face-to-face assessments in March 2020 in response to the COVID-19 pandemic adversely impacted DWP’s ability to complete assessments
face-to-face assessments were resumed in May 2021
department-led repeat assessment referrals which were paused during the Covid-19 pandemic resumed, initially on a randomised referral basis, in May 2023
in the latest quarter to March 2024 there were 38,000 completed assessments recorded, a 4% increase when compared to the previous quarter (to December 2023)
of the total number of ESA WCAs completed in the quarter to March 2024, 58% were initial WCAs (22,000) and 42% were repeats (16,000)

Question 4

4.  Work Capability Assessment Outcomes

Accepted Answer

After the work capability assessment, claims can be placed into one of three outcome categories:

1. ESA Work Related Activity Group (where the claimant has been found to have Limited Capability for Work, and is required to undertake and participate in work related activity to help them move towards the labour market),

2. ESA Support Group (where the claimant has been found to have Limited Capability for Work and Work Related Activity, and is therefore not required to undertake any interviews or work related activity), or

3. Fit for work and therefore no longer entitled to ESA.

Assessment outcomes are based on the DWP decision following the Assessment Provider (AP) recommendation.

Quarterly outcomes of initial WCA assessments, December 2008 to March 2024 (Percentages)

Source: Stat-Xplore: ESA WCA by Date of Decision

Generally, the proportion of initial ESA WCA assessments with Fit for Work (FfW) outcomes had been falling and the proportion with a SG outcome had been rising, up until September 2020. Since then, proportions have been more stable. In the last 12 months, quarterly proportions of initial assessments with FfW outcomes have fluctuated between 18% and 24%, and quarterly proportions of those with Support Group (SG) outcomes have fluctuated between 62% and 68%.

In the quarter to March 2024, the percentage of DWP decisions for initial WCAs falling into each outcome category was:

66% of outcomes for Support Group, down from 68% in quarter ending December 2023
14% of outcomes were for Work Related Activity Group, similar to last quarter ending December 2023
20% of outcomes were found Fit for Work, up from 18% in quarter ending December 2023

In the quarter to March 2024, 66% of decisions on initial assessments resulted in a Support Group outcome. For repeat assessment decisions, 81% resulted in a Support Group outcome.

Quarterly outcomes for initial and repeat WCAs, December 2008 to March 2024

Source: Stat-Xplore: ESA WCA by Date of Decision

between 2008 and August 2013, Fit for Work (FfW) was the most common outcome for initial claims. After that, Support Group (SG) outcomes have been more common
initially, being placed in the Work Related Activity Group (WRAG) was the most common outcome for repeat claims, until October 2012. Since then, SG outcomes have been more common

In the quarter to March 2024, there were 16,000 repeat WCAs, which is similar to volumes in the previous quarter.

The recent increase in repeat WCAs is due to the resumption of repeat assessments which were paused during the COVID-19 pandemic, with a random sample of cases being sent for reassessment from May 2023 onwards (alongside the usual claimant-led repeat WCAs, due to change of circumstance).

The percentage of DWP decisions for repeat WCAs falling into each outcome category in the quarter to March 2024 was:

81% of outcomes for Support Group, down from 88% in quarter ending December 2023
16% of outcomes were for Work Related Activity Group, up from 9% in quarter ending December 2023
3% of outcomes were found Fit for Work, similar to last quarter ending December 2023

This distribution of outcomes broadly reflects the groups which were reassessed during this period.

Question 5

5.  ESA WCA Mandatory Reconsideration registrations, clearances, and clearance times

Accepted Answer

Mandatory Reconsiderations were introduced in 2013, where if customers disagreed with a decision, they could formally ask DWP to look at it again.

The number of monthly MR registrations remains low and stands at 230 in July 2024.

Mandatory Reconsiderations: Registrations and clearances, October 2013 to July 2024

Source: Stat-Xplore: ESA Work Capability Assessments, Mandatory Reconsiderations – Registrations and Clearances Datasets

By the end of July 2024, a cumulative total of 860,000 MRs have been registered. Of these, 99.5% have been cleared. The number of MR registrations and clearances within each month have fluctuated over time:

the number of MR registrations and clearances gradually increased between April 2013 and March 2017 as volumes of ESA customers increased
the number of monthly MR registrations peaked in March 2017 at 22,000, but have since followed a downward trend
since May 2020 the number of MRs registered each month has remained low (below 500)
there were 230 MR registrations and 310 MRs cleared in the latest month, July 2024

The number of ESA WCA MR registrations and clearances should be seen in context. Firstly, there has been a decrease of ESA claims as UC has rolled out. Secondly, the composition of assessment outcomes has changed over time. Thirdly, the COVID-19 pandemic has impacted ESA WCAs. Finally, in some circumstances, claimants can now make an appeal without applying for an MR beforehand.

In these statistics, all reconsiderations occurring after the WCA are counted as MRs. For more information on the definition of MR see section 11 of this release and the methodology note

In July 2024 the monthly median clearance time for ESA WCA MRs was 20 calendar days.

Mandatory Reconsiderations: Monthly median clearance times (calendar days), November 2013 to July 2024

Source: Stat-Xplore: ESA Work Capability Assessments under Mandatory Reconsideration – Clearances

MRs were introduced in October 2013. The median average time taken to clear MRs sharply increased shortly after to stand at 37 calendar days in May 2014. MR clearance times significantly decreased following this period, and typically ranged from 6 to 16 days.

From January 2020 the monthly median clearance times for MRs fluctuated, but did not rise above 15 days until July 2022 where the median clearance time was 18 days. Operational changes since July 2022 have impacted MR clearance times, resulting in fluctuations in the median clearance times ranging from 28 days in August 2022 to 58 days in February 2024.

The monthly median clearance time was 20 days in July 2024, a decrease from April 2024 (24 days).

It should be noted that clearance times since May 2020 are based on very low numbers of MRs.

The MR average clearance time is derived using calendar days by calculating the median of the time taken from the date the Benefit Centre (BC) has decided the MR to be valid, having considered any new information, until the date the decision is cleared by the decision maker at the Dispute Resolution Team (DRT). These dates are obtained from the DWP Decision Making and Appeals Case Recorder (DMACR) reporting system. The total clearance time therefore includes the time taken to transfer the case to DRT.

Question 6

6.  ESA WCA Mandatory Reconsiderations outcomes

Accepted Answer

At the MR stage, the possible outcomes to revise the decision under dispute are:

‘Not Revised’ – the decision the claimant is questioning has not been changed
‘Revised – the decision maker has changed the decision
‘Withdrawn’ – the claimant has chosen to remove their MR request

In July 2024, 46% of the ESA WCA decisions going to MR were revised.

Monthly Percentages of ESA WCA Mandatory Reconsiderations by outcome, October 2013 to July 2024

Source: Stat-Xplore: ESA Work Capability Assessments under Mandatory Reconsideration – Clearances

Each month from October 2013 to October 2019, more than half of the requests to reconsider ESA WCA outcomes were not revised at MR stage. The proportion of assessment outcomes where the award changed (due to a revised MR) gradually increased from March 2016, with some fluctuation, peaking at 81% in April 2020. This trend reflected new operational approaches as well as COVID-19 impact.

Since May 2020 approximately two thirds of MR decisions led to a change in award (the number of MRs registered and cleared each month has remained below 500).

In July 2024, 46% of ESA WCA decisions going to MR were consequently revised. The increase in the proportion of revised decisions since 2019 should be seen in context with the large reduction in MRs, new operational approaches to gather additional oral and written evidence at the MR stage, as well as the changing composition of WCA decisions influenced by a number of factors. This includes the introduction of UC replacing income-related new claims to ESA.

450 ESA WCA MR decisions (over half) made in the quarter to July 2024 were for disputes about ESA outcome group allocations.

Mandatory Reconsiderations: Proportions of decision reasons and outcomes for the quarter ending July 2024

Decision reason	Proportion of all decisions	(Of which had a “revised” outcome)	(Of which had a “not revised” outcome)
Customer disputes ESA outcome group allocation	61%	47%	53%
Customer disputes Fit for Work (FfW) decision	32%	76%	24%
Customer failed to attend WCA, provide medical evidence or return questionnaire	6%	72%	24%
Others/Unknown	2%	86%	0%

Source: Stat-Xplore: ESA Work Capability Assessments under Mandatory Reconsideration – Clearances

Note: that percentages may not sum to 100% due to rounding.

In the quarter ending July 2024, approximately 61% of MR decisions were made on disputes on ESA outcome group allocation. Out of these, 47% of decisions made were revised in favour of the claimant.

32% of MR decisions were made on disputes against FfW decisions and 6% related to disputes where the claimant had not followed the claim procedures correctly.

Question 7

7.  Appeals clearances and outcomes for initial ESA claims which started up to June 2023

Accepted Answer

The claimant can dispute a DWP decision by appealing to HM Courts & Tribunals Service (HMCTS). Since the introduction of MRs in 2013 a claimant would need to ask DWP to look at the decision again unless DWP advised that an MR was not required. Being found Fit for Work (FfW) at initial assessment is the primary reason for claimants disputing a decision. The figures below focus on FfW appeals for initial assessments.

Quarterly Appeal outcomes on initial Fit for Work decisions, for claims started December 2008 to June 2023

Source: Stat-Xplore: ESA Work Capability Assessments under Appeal Outcomes by Claim Start

The total number of appeals heard on FfW decisions for initial assessments in the quarter ending June 2023 is very low compared to pre-2013 figures, when MRs were introduced.

The number of appeal outcomes for initial ESA WCAs first fell below 1,000 for claims that started in the quarter to December 2018, and have since continued to fall. In the latest quarter, for claims that started up to June 2023, there were 340 FfW appeal outcomes with 39% of the appeals successful. The low numbers of appeals may be partly due to the decrease in FfW decisions and an increase in MR revision rates since late 2019, which are likely to affect the number of claimants going on to appeal.

Note: ESA WCA appeals statistics are calculated and grouped by claim start date. Due to the amount of time taken for appeals to be considered, numbers could increase as more appeals are completed for claims started in the most recent months.

Question 8

8.  Health conditions and ESA group allocation for initial assessments

Accepted Answer

A person’s health conditions do not themselves grant entitlement to benefit. During the WCA, what is being assessed is the effect of someone’s health condition or disability on their capability for work, not the condition itself.

the ESA Support Group (SG) is for those for whom the impacts of their disabilities or health conditions make it unreasonable to require them to engage in work related activities
the ESA Work Related Activity Group (WRAG) is for those who, while currently not capable of working, the DWP consider will be capable of work at some time in the future and can take steps immediately towards moving into work (work related activity)

Read the full list of descriptors for both SG and WRAG groups and a guide to the ESA Work Capability Assessment.

Main reasons for Support Group decisions for initial assessments by claim start date, December 2008 to December 2023

Source: Stat-Xplore: ESA Work Capability Assessments under ESA WCA by Claim Start

Note: Claimants can have multiple functional impairments, therefore may appear in more than one category.

Most claimants assigned to the SG, who started their initial ESA assessment in the quarter to December 2023, were allocated SG due to health conditions linked to ‘Severe functional disability’. This accounts for 8,400 (73%) of all SG allocations this quarter. ’Severe functional disability’ has typically been the main reason for allocation, being over 50% since December 2015.

There was a notable decrease in SG allocations to the ‘Physical or mental health’ risk group for initial claims started from October 2015 onwards. Volumes in this group fell from 28,000 in the quarter to September 2015 to 17,000 in the quarter to December 2015. This should be seen in context with the updated guidance on the application of risk introduced at the start of 2016.

For initial claims started in the quarter to December 2023, 900 cases were allocated to the SG due to ‘Physical or mental health risk’, while 1,800 were awaiting/recovering from chemotherapy/radiotherapy and 170 were terminally ill.

Since 29 September 2017, claimants in the ESA SG no longer need to be reassessed if they meet the Severe Condition criteria. Information on this can be found on Stat-Xplore.

‘Adapting to Change’ and ‘Social Interaction’ remain the main reasons for WRAG allocation (with 15 points or more) this quarter.

More information on how assessments are allocated to the WRAG can be found in the background information note

Main reasons for WRAG (15+ points) allocations for initial assessments by claim start date (percentages), December 2008 to December 2023

Source: Stat-Xplore: ESA Work Capability Assessments under ESA WCA by Claim Start

Note: Claimants can have multiple functional impairments, therefore appear in more than one category.

For claimants allocated to WRAG with 15 points or more, the most common activities for scoring points this quarter were ‘Adapting to Change’ and ‘Social Interaction’. Of these claimants, 92% scored against the ‘Adapting to Change’ activity, and 90% scored points against the ‘Social Interaction’ activity.

Alongside these categories, in the latest quarter, claimants with impairments relating to ‘Lower Limb’ accounted for 9% and ‘Understanding and Focus’ accounted for 4% of allocation to WRAG with 15 points or more.

Other reasons for being assigned to WRAG (with 15 points or more) are: Upper Limb, Sensory, Continence, and Consciousness.

Question 9

9.  Sankey diagram showing the ESA WCA, MR and appeal process for claims starting October 2013 to December 2023

Accepted Answer

Numbers of all WCAs, MRs and appeals at stages in customer journey from October 2013 to December 2023

Source: Data tables: ESA WCA experimental cohort statistics for initial and repeat ESA assessments, by period of claim start, October 2013 to December 2023

For the 5.3 million ESA claims with a start date between October 2013 and December 2023:

66% have had a completed WCA, 2% were still in progress and 32% were closed by the claimant
410,000 MRs have been registered, following a completed WCA
99.7% of registered MRs, which were raised after the WCA, have been completed, with the original decision revised 17% of the time
25% of claimants who raised an MR after the WCA went on to complete an appeal
100,000 appeals have been completed, 34% of which had the DWP decision upheld at hearing while the remaining 66% were ruled in favour of the claimant

As a result of a High Court decision in July 2020, the MR process has been discontinued for any claimant who, having been found Fit for Work following a WCA would, if they appealed, be paid ESA pending the outcome of that appeal. Appeals raised through this route are not included in the figures above. Not all claimants qualify, and it applies only to Fit for Work disallowance decisions.

Question 10

10.  ESA WCA customer journey clearance times for initial claims

Accepted Answer

The median end to end clearance time is a measure of weekdays from the claim registration date to the final DWP award decision date. The claim registration date is the date the claimant has first contact with the department when making a claim to ESA. The final DWP decision date will include MRs where there is a completed decision.

The end to end clearance time is calculated by measuring the time taken for a claim to clear 3 distinct stages:

claim registration to WCA referral, where claims are initially processed to the point where a referral for a WCA can be made
WCA referral to Assessment Provider (AP) recommendation, which covers the time taken to make an assessment
AP recommendation to DWP decision, which reflects the time taken to arrive at a WCA outcome decision following the receipt of an AP recommendation

Most time is taken up by the second stage, which usually includes the waiting time for the claimant to return a questionnaire and for the provider to conduct the assessment itself. Multiple referrals are sometimes required before an assessment is completed and a recommendation received.

Monthly median clearance times (in weekdays), by stage, for completed initial ESA claims from December 2008 to March 2024

Source: Stat-Xplore: ESA Work Capability Assessments under Clearance Times for Initial Claims

From December 2011 to April 2021, the monthly median clearance time from claim registration to WCA referral remained under 10 weekdays. It steadily increased from 2 days in March 2020 to 15 days in December 2021 and remained relatively stable until Feb 2023 (17 days) peaking at 22 days in May 2023. Since then, there has been a small decrease, with the latest month (March 2024) sitting at 14 days.

The median time between referral to the AP and their recommendation was 50 weekdays in March 2024.

The median time between AP recommendation to DWP decision was 16 weekdays in March 2024.

After 2008, the median end to end clearance time generally followed an upward trend, reaching an initial peak of 192 weekdays in August 2014. Following this, the median end to end clearance time decreased over several years to 64 weekdays in May 2020. Operational easements during the COVID-19 pandemic then had some impact on clearance times, causing a spike in July 2021 where the median end to end clearance time for ESA WCAs peaked at 204 weekdays.

Since the peak in July 2021, median end to end clearance times have generally followed a downward trend, sitting at 81 weekdays in March 2024.

Question 11

11.  About these statistics

Accepted Answer

The ESA WCA statistics in this release are National Statistics, which means they are Acccredited Official Statistics.

These accredited official statistics were independently reviewed by the Office for Statistics Regulation (OSR) in March 2017. They comply with the standards of trustworthiness, quality and value in the Code of Practice for Statistics and should be labelled ‘accredited official statistics’.

Accredited official statistics are called National Statistics in the Statistics and Registration Service Act 2007.

Our statistical practice is regulated by the Office for Statistics Regulation (OSR). OSR sets the standards of trustworthiness, quality and value in the Code of Practice for Statistics that all producers of official statistics should adhere to.

You are welcome to contact us directly with any comments about how we meet these standards.

Alternatively, you can contact OSR by emailing regulation@statistics.gov.uk or via the Office for Statistics Regulation website.

Key uses of the statistics include:

providing the evidence base for assessing the potential effect of changes, monitoring and evaluation of DWP policy
answering Parliamentary Questions and Freedom of Information requests and forecasting benefit expenditure (in conjunction with expenditure statistics)
policy development and evaluation by local authorities and other welfare to work and pensions stakeholders and providers

This release only includes ESA WCAs.

This release does not capture:

UC WCAs
UC MRs
UC appeals

Recent trends in these ESA WCA statistics will be affected by the roll out of UC.

Term	Definition
Registration	Claimant registers an application for a WCA, MR or appeal.
Clearance	DWP decision maker has determined whether the claimant should or should not be entitled to claim ESA.
Mandatory Reconsideration (MR)	Claimant wishes to dispute a decision made on their claim and requests DWP to reconsider the decision. Due to operational practices performed within the DMACR system, some MRs are recorded on the source data as ‘reconsiderations’. Therefore, for the purpose of these statistics, all ‘reconsiderations’ occurring after the WCA (for reasons typically associated with MRs) have been included within the total number of MRs.
MR clearance time	The clearance time begins from the point the MR is raised on the DWP administrative system by the Benefit Centre as a valid MR, having considered whether they can initially change the decision in the light of any new information. The total clearance time therefore includes the time taken to transfer the case to the Dispute Resolution Team and the time taken for the decision maker to make a decision.
Repeat assessment	An existing claim that has been reassessed for ESA, as opposed to a new claim. A repeat assessment is the second or subsequent WCA undertaken on an existing, continuous ESA claim, usually between 3 and 24 months after the previous assessment. These claimants will have already been assessed as having a limited capability for work at their initial WCA and the repeat assessment will assess if their capability for work has changed.

From	To	Rounded to
0	1,000	10
1,001	10,000	100
10,001	100,000	1,000
100,001	1,000,000	10,000
1,000,001	10,000,000	100,000
10,000,001	100,000,000	1,000,000

ESA: Work Capability Assessments, Mandatory Reconsiderations and Appeals: September 2024

Applies to England, Scotland and Wales

1. Main stories

2. What you need to know

COVID-19 operational easements

The typical customer journey

3. Volumes of completed initial and repeat Work Capability Assessments

Quarterly volumes of completed assessments by type of assessment, December 2008 to March 2024

4. Work Capability Assessment Outcomes

Quarterly outcomes of initial WCA assessments, December 2008 to March 2024 (Percentages)

Quarterly outcomes for initial and repeat WCAs, December 2008 to March 2024

5. ESA WCA Mandatory Reconsideration registrations, clearances, and clearance times

Mandatory Reconsiderations: Registrations and clearances, October 2013 to July 2024

Mandatory Reconsiderations: Monthly median clearance times (calendar days), November 2013 to July 2024

6. ESA WCA Mandatory Reconsiderations outcomes

Monthly Percentages of ESA WCA Mandatory Reconsiderations by outcome, October 2013 to July 2024

Mandatory Reconsiderations: Proportions of decision reasons and outcomes for the quarter ending July 2024

7. Appeals clearances and outcomes for initial ESA claims which started up to June 2023

Quarterly Appeal outcomes on initial Fit for Work decisions, for claims started December 2008 to June 2023

8. Health conditions and ESA group allocation for initial assessments

Main reasons for Support Group decisions for initial assessments by claim start date, December 2008 to December 2023

Main reasons for WRAG (15+ points) allocations for initial assessments by claim start date (percentages), December 2008 to December 2023

9. Sankey diagram showing the ESA WCA, MR and appeal process for claims starting October 2013 to December 2023

Numbers of all WCAs, MRs and appeals at stages in customer journey from October 2013 to December 2023

10. ESA WCA customer journey clearance times for initial claims

Monthly median clearance times (in weekdays), by stage, for completed initial ESA claims from December 2008 to March 2024

11. About these statistics

Terminology

Rounding policy

Where to find out more

Contacts

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Applies to England, Scotland and Wales

1. Main stories

2. What you need to know

COVID-19 operational easements

The typical customer journey

3. Volumes of completed initial and repeat Work Capability Assessments

Quarterly volumes of completed assessments by type of assessment, December 2008 to March 2024

4. Work Capability Assessment Outcomes

Quarterly outcomes of initial WCA assessments, December 2008 to March 2024 (Percentages)

Quarterly outcomes for initial and repeat WCAs, December 2008 to March 2024

5. ESA WCA Mandatory Reconsideration registrations, clearances, and clearance times

Mandatory Reconsiderations: Registrations and clearances, October 2013 to July 2024

Mandatory Reconsiderations: Monthly median clearance times (calendar days), November 2013 to July 2024

6. ESA WCA Mandatory Reconsiderations outcomes

Monthly Percentages of ESA WCA Mandatory Reconsiderations by outcome, October 2013 to July 2024

Mandatory Reconsiderations: Proportions of decision reasons and outcomes for the quarter ending July 2024

7. Appeals clearances and outcomes for initial ESA claims which started up to June 2023

Quarterly Appeal outcomes on initial Fit for Work decisions, for claims started December 2008 to June 2023

8. Health conditions and ESA group allocation for initial assessments

Main reasons for Support Group decisions for initial assessments by claim start date, December 2008 to December 2023

Main reasons for WRAG (15+ points) allocations for initial assessments by claim start date (percentages), December 2008 to December 2023

9. Sankey diagram showing the ESA WCA, MR and appeal process for claims starting October 2013 to December 2023

Numbers of all WCAs, MRs and appeals at stages in customer journey from October 2013 to December 2023

10. ESA WCA customer journey clearance times for initial claims

Monthly median clearance times (in weekdays), by stage, for completed initial ESA claims from December 2008 to March 2024

11. About these statistics

Terminology

Rounding policy

Where to find out more

Contacts

Is this page useful?

Help us improve GOV.UK

Help us improve GOV.UK