Statistics on the use of language interpreter and translation services in courts and tribunals 1 January 2013 to 31 December 2014
Statistics on the use of language services in courts and tribunals between 1 January 2013 to 31 December 2014.
Applies to England and Wales
Documents
Details
This publication contains statistics on the use of language interpreter and translation services in courts and tribunals. These services are supplied under a contract with Capita Translation and Interpreting (TI) and ‘off contract’ when a request can’t be supplied under the contract.
Key findings
-
The total number of completed requests for language Interpreter and translation services requests in 2014 decreased by 1,700 from 162,300 services requests in 2013 to 160,600 in 2014, a decrease of 1%. The main driver for the decrease is due to fewer requests from Social Security and Child Support (SSCS) tribunal.
-
The overall ‘success rate’ for completed service requests increased by 4.5 percentage points, from 90.1% in 2013 to 94.6% in 2014.
-
The total number of ‘proven’ complaints made relating to completed service requests in 2014 decreased by 55.3% (from 6,600 in 2013 to 2,900 in 2014); the complaint rate also decreased to 1.8% in 2014 from 4.1% in 2013.
-
In 2014, there were 2,400 completed ’off-contract’ service requests, compared with 5,100 requests in the last nine months of 2013, a decrease of 53.6% decrease. In 2014 ‘off contract’ service requests accounted for 1.5% of all completed service requests.
The bulletin was produced and handled by the ministry’s analytical professionals and production staff. Pre-release access of up to 24 hours was granted to the following persons: Lord Chancellor and Secretary of State for Justice; Parliamentary Under Secretary of State, Minister for the Courts and Legal Aid; Parliamentary Under Secretary of State, Minister for Prisons and Rehabilitation; Parliamentary Under-Secretary of State for Justice, Minister of State for Policing, Criminal Justice and Victims; Permanent Secretary; Director General, Finance and Corporate Services, Corporate Performance Group; Director of Analytical Services; Deputy Director, Interpreters Project; Procurement Manager, Ministry of Justice Procurement; Policy official, Intermediaries, Disclosure and Interpreter Policy; Chief Statistician; Head of News; Senior Press Officer – Criminal Justice Desk; five Press Officers and five Private Secretaries and Assistant Private Secretaries.
Updates to this page
Published 16 April 2015Last updated 16 April 2015 + show all updates
-
Completed requests file added.
-
First published.