Official Statistics

Personal Independence Payment: Official Statistics to July 2020

Published 15 September 2020

Applies to England, Scotland and Wales

The latest release of these statistics can be found in the collection of Personal Independence Payment statistics.

This summary contains official statistics on Personal Independence Payments (PIP). PIP helps with some of the extra costs caused by long-term disability, ill-health or terminal ill-health.

The summary covers both new claims and claims made by those with an existing claim for Disability Living Allowance (DLA) (known as DLA reassessments). From 8 April 2013 the Department of Work and Pensions (DWP) started to replace DLA for working age people with PIP.

The statistics cover the PIP customer journey from registration through to payment, mandatory reconsideration (MR) and appeal.

This release includes:

• PIP registrations
• PIP clearances
• PIP awards and award rates
• claimants entitled to PIP at a point in time (caseload)
• PIP Award Reviews and Changes of Circumstance (experimental)
• average clearance and outstanding times
• award types and review periods (experimental)
• MR registrations
• MR clearances
• MR clearance times
• customer journey statistics tracking initial decisions following a PIP assessment through to MR and appeal (experimental)

The majority of all claims fall under normal rules. A small proportion of claims fall under special rules for terminal illness (SRTI).

1. Main Stories

Figures for May to July 2020 continue to reflect the disruptions caused by the Coronavirus (COVID‑19) pandemic, which have impacted the activity of claimants and led to changes in operational procedures to process claims in order to reduce the risk to claimants and ensure those eligible receive their benefit.

Activity initiated by customers has gradually recovered in some parts of the process with registrations for new claims and changes of circumstances increasing, though registrations for MRs remain low. In July 2020 there were:

• 45,000 registrations for new claims (8% lower than the level a year earlier)
• 7,300 changes of circumstances (2% higher than the level a year earlier)
• 15,000 MR registrations, the lowest number since September 2015

Operational measures implemented in late March in response to COVID-19 included the suspension of face-to-face health assessments (temporarily replaced by either telephone assessments or paper based reviews); the delay to routine re-assessments and reviews; and extending awards due to end until they can be reviewed.

Although planned Award Reviews and some DLA reassessment activity restarted during July, the COVID-19 measures have continued to lead to distortions to trends in clearances, clearance times and awards.

Latest published statistics for PIP show that from April 2013 until July 2020:

• 5.3 million claims to PIP have been registered
• 5.1 million have been cleared, with just over four out of ten (42%) normal rules new claims, just over seven out of ten (71%) normal rules DLA reassessment claims, and nearly all (99%) SRTI claims receiving an award (excluding withdrawn claims)
• 1.2 million claims have had an Award Review registered
• 330,000 claims have reported a change in circumstances
• 1.7 million Mandatory Reconsiderations (MRs) have been registered
• 1.6 million MRs have been cleared, with the proportion of MR decisions resulting in a change in award (excluding withdrawn MRs) falling across May-July 2020 to 37% in July 2020, reflecting a new operational approach since 2019 as well as COVID-19 impact
• two out of five (40%) of completed MRs against initial decisions following a PIP assessment (to March 2020) go on to lodge an appeal, just over one out of ten (11%) of appeals lodged were “lapsed” (where DWP changed the decision in the customer’s favour before the appeal was heard at tribunal), and one in twenty (5%) of initial decisions have been overturned (revised in favour of the customer) at a tribunal hearing

As at July 2020 there were 2.6 million claimants entitled to PIP (caseload), with nearly one in three normal rules cases (32%) receiving the highest level of award.

2. What you need to know

COVID-19 changes to 31 July 2020

In response to COVID-19, DWP made a number of changes to its benefit processes to ensure people who need financial help have access to the benefit system:

• DWP took the decision to suspend, temporarily, face-to-face health assessments. This was aimed at reducing the risk of exposure to coronavirus and safeguarding the health of individuals claiming health and disability-related benefits, many of whom are likely to be at greater risk due to their pre-existing health conditions. This means that those claiming PIP were not required to attend face-to-face assessments. However, new claims and changes of circumstances were still accepted and payments continued to be made
• DWP also suspended all routine re-assessments and reviews of disability benefits – these are, DLA to PIP reassessments and routine award reviews for those already claiming PIP. All PIP award reviews and DLA to PIP reassessments which had not yet had an assessment booked were delayed and existing awards due to expire were automatically extended to ensure continuity of financial support. Planned award reviews and some DLA reassessment activity resumed during July 2020
• COVID-19 provisions were put in place in late March 2020 and the Department continues to review and amend working practices where appropriate moving forwards

During the current COVID-19 pandemic, some of the steps that a PIP claimant follow have been changed. A typical customer journey is as follows, with COVID-19 changes highlighted.

1. Claimant registers to claim PIP.

2. DWP issues “Part 2” form (referred to in the application process as the “How your disability affects you” form) for claimant to complete.

3. Claimant completes and returns “Part 2” form – which automatically triggers a referral to the Assessment Provider (AP).

4. Under COVID-19 provisions, claimant may have their claim assessed based on telephony assessments, alongside paper based reviews (Under normal circumstances, claimant may be called for face-to-face assessment conducted by AP).

5. DWP makes a decision based on the AP recommendation – the outcome may be an award (including monetary amount of the award for both Daily Living and Mobility components, the award type and, if appropriate, the period of time that should be allowed before a review of the award takes place) or a disallowance due to failing the assessment (although a claim can also be disallowed prior to the AP referral based on the information in the “Part 2” form or if the claimant fails to attend the assessment).

6. Payment commences.

7. When the claim is in payment, a claimant must report any changes of circumstances relating to the claim.

8. Under COVID-19 provisions from late March 2020, award reviews were suspended and claims reaching the end of their review period had their claim extended automatically, to ensure awards stay in payment. (Normal award review activity resumed during July 2020 such that claims may undergo an award review when they reach the end of their review period (unless they received an ongoing award, where they’ll receive a light touch review after 10 years))

9. If the claimant disagrees with a decision on their claim, they can raise a Mandatory Reconsideration (MR).

10. If the claimant still disagrees after the MR has been completed, they can raise an appeal.

11. Appeals may be cleared at a tribunal hearing, with face to face hearings being replaced by telephone hearings and the use of other remote hearing technology under COVID-19 provisions, (where the initial decision is upheld or overturned), or cleared without a hearing (including being withdrawn by the customer, struck out or lapsed – where DWP change the decision in the customer’s favour before it is heard at a tribunal hearing).

The period between initial registration (1) and DWP decision (5) is known as the “End to end” section of the customer journey.

The period between the return of the “Part 2” form (3) and DWP decision (5) is the Assessment Provider referral to end section of the customer journey.

Further detail is given at the end of this release in the About these statistics section.

A methodological note is also available with additional detail on definitions, methodology and data quality issues.

3. PIP Claim Activity: Registrations, Reviews and Clearances

This section covers the volumes of main activities triggered by key points of the PIP customer journey, typically through:

• an initial registration for a claim
• the clearance of the claim when a decision is made as to whether or not PIP should be awarded
• an award review, which is an opportunity to look at entitlement at set intervals to ensure a claimant continues to receive the correct award – the review point is selected based on the claimant’s individual circumstances
• the claimant reporting a change in circumstances – claimants must report any changes to their condition or needs arising, and the award is reviewed to ensure that they continue to receive the correct entitlement, so a change in circumstance may or may not lead to a change in award

This section considers activity for new claims, DLA reassessments, award reviews and changes of circumstance together as volumes across different series can affect one another.

Other activities can be triggered if the claimant disputes decisions being made, such as Mandatory Reconsiderations (MRs) or appeals to the Ministry of Justice, but these are covered in later sections.

5.3 million claims have been registered for PIP between April 2013 when PIP began and July 2020.

Of these:

• 3.4 million (65%) are new claims whilst 1.9 million (36%) are DLA reassessed claims
• 160,000 (3%) were registered under SRTI though the majority (97%) were under normal rules

5.1 million of the registered claims have been cleared.

Of these:

• 2.7 million were awarded PIP
• 2.3 million had their claim disallowed
• 96,000 withdrew their claim

As at 31 July 2020, 190,000 PIP registrations for new or DLA reassessment claims were in progress.

1.2 million claims have had an Award review registered and 330,000 claims have reported a change in circumstances between April 2013 and July 2020.

Note: you can view an interactive dashboard of the latest PIP statistics by region.

Registration activity fluctuates month on month. Initial new claim and change of circumstance registrations tend to follow a stable pattern of gradual increase over time and seasonal dips each December. Levels of DLA reassessment and award review activity can be adjusted by the Department when this is required to actively manage operational resource and achieve a balance in workflows between the two activities. Since PIP began, figures show:

• increasing levels of DLA reassessment registrations between July 2015 and March 2017 due to wider roll out of DLA reassessment claims, known as Full PIP roll out (FPR)
• lower levels of DLA reassessment registrations between April 2017 and January 2019 as award review registrations increased
• a spike in award review registrations in October 2017, caused by action taken to register 6,500 cases on 24th October 2017 where the PIP Computer System (PIPCS) had not registered these award reviews on the correct date
• a pause in award review registrations between January 2019 and June 2019 in order to manage the number of outstanding cases awaiting a decision and reduce delays for claimants
• a corresponding peak in DLA reassessment registrations between March 2019 and August 2019
• a drop in DLA reassessment levels from August 2019 onwards
• from late March 2020 onwards, COVID-19 provisions were put in place and there were major changes in DWP policy and customer behaviour, with a reduction in activity initiated by customers (registrations for new claims and reported changes in circumstance) and temporary halt to DLA reassessment and award review activity except where a DLA customer reported a change in circumstance

During the quarter ending July 2020, COVID-19 provisions continued although planned Award Reviews and some DLA reassessment activity restarted during July. Customer initiated activity has gradually resumed. This is reflected in the monthly figures for July 2020, which show:

• a recovery in activity initiated by customers, with 45,000 registrations for new claims (8% lower than the level a year earlier) and 7,300 reported changes of circumstances (2% higher than the level a year earlier)
• although some DLA reassessment and award review activity restarted towards the end of July, numbers remain low so far with 6,300 registrations for DLA reassessments and 14,000 planned Award Review registrations

Clearance activity patterns are driven by patterns in registration activity, lagged by the time it takes to process claims and reviews. However, since processing time is also affected by available capacity there is more variation especially in periods with processing backlogs. Since PIP began, figures show:

• a peak of new claim clearances between November 2014 and January 2015 as claims were cleared following capacity issues earlier in 2014
• increasing levels of DLA reassessment clearances between August 2015 and May 2017 due to wider roll out of DLA reassessment claims (FPR)
• lower levels of DLA reassessment clearances between July 2017 and April 2019 as award review clearances increased
• a spike in award review clearances between January and March 2019 as management of workflows during the first few months of the pause in award review registrations concentrated on outstanding award review cases to reduce delays for claimants, and a subsequent reduction in award review clearances between March 2019 and September 2019
• a corresponding increase in DLA reassessment clearances from May 2019 until November 2019
• a drop in both new claim and DLA reassessment clearances in December 2019 and January 2019 corresponding to active management of workflows between Claims, DLA Reassessments and Reviews, and a temporary suspension of automatic disallowances for failure to return “Part 2” forms from early December to mid-January
• from late March 2020 onwards, disruption due to COVID-19 affected volumes of clearances for all activities - Assessment Providers switched to paper based and telephony assessments rather than face to face assessments, and in the first few weeks of the COVID-19 pandemic efforts were made to clear residual claims in the system from before COVID-19 measures were put in place, giving rise to an initial spike in clearance volumes

During the quarter ending July 2020, the effects of the disruption due to COVID-19 have reduced in some areas though they continue in many parts of the process. Latest figures show:

• clearances for new claims were 140,000 across May-July 2020, 21% higher than the same quarter the previous year and at similar levels to the period August-October 2019
• the temporary halt to DLA reassessment activity from April 2020 onwards except for cases already in progress or where a DLA customer reported a change of circumstances is reflected in low numbers of DLA reassessment clearances across the quarter, with 17,000 cleared in May, June and July 2020
• the temporary halt to award reviews (except for those already in progress) from April 2020 onwards, and changed practices for Assessment Providers in managing assessments and workflows, disrupted award review clearances throughout the quarter, with 15,000 award reviews cleared in May 2020, 24,000 cases in June 2020 and 8,000 cases in July 2020 giving a combined quarterly figure similar to that a year previously when levels were also affected by a pause in award review activity to manage workflows
• 21,000 changes of circumstance were cleared across May-July 2020, 12% higher than the same quarter a year previously

Note: more information on registrations and clearances is available from Stat-Xplore. Information on award reviews and changes of circumstance can be found in tables 6A to 6C in the tables that accompany this release.

4. Clearance outcomes – Awards

As an initial registration progresses through the PIP process, DWP makes a decision based on the AP recommendation and any other relevant evidence – the outcome may be an award or a disallowance due to failing the assessment. However, a claim can also be disallowed prior to the AP referral based on the information in the “Part 2” form or if the claimant fails to return the “Part 2” form unless identified as having additional support needs, or fails to attend the assessment. A claimant may choose to withdraw their claim at any stage. A clearance is defined as the resolution of the initial registration, and therefore includes all possible outcomes – awards, disallowances and withdrawals.

The award rate is defined as the number of cases awarded divided by the total number of cases cleared (minus those that are withdrawn). It includes all types of clearances, including disallowances, both pre-referral and post-referral to an AP.

Award rates for all normal rules awards made between April 2013 and July 2020 are:

• just over four out of ten clearances receive an award (42%) for new claims
• just over seven out of ten clearances receive an award (71%) for DLA reassessment claims

Nearly all (99%) SRTI claimants are awarded PIP.

The assessment award rate gives the proportion of assessments where a decision is made to award PIP. It is defined as number of cases awarded divided by the total number of cases where an assessment has taken place. It includes awards and disallowances post-referral to an AP due to failing assessment, but excludes withdrawn claims, disallowances pre-referral to an AP, and disallowances post-referral to AP where the claimant failed to attend the assessment.

At the end of July 2020:

• 2,400,000 (74%) of the new claims had an assessment
• 1,700,000 (91%) of the DLA reassessment claims had an assessment
• all remaining claims were disallowed (either pre-assessment or through failing to attend the assessment), or withdrawn

Assessment award rates for all decisions made between April 2013 and July 2020 (normal rules, excluding cases where an assessment has not been completed) show that:

• nearly three out of five (56%) assessments result in an award for new claims
• nearly four out of five (78%) assessments result in an award for DLA reassessment claims

Award rates and Assessment award rates saw a gradual decrease in the first few years after the introduction of PIP. Rates were relatively stable with some fluctuation across months from the beginning of 2016 until March 2020.

From April 2020, COVID-19 impacted award rates and assessment award rates as assessment methods changed to paper based and telephone assessments. Trends have been distorted during the transitional period to COVID-19 measures.

This disruption continues to affect award rates in the quarter ending July 2020, particularly for DLA reassessment claims. Latest figures show:

• 38% of all new claim clearances (excluding withdrawn) and 44% of those who were assessed received an award in July 2020, compared to 39% and 50% respectively a year previously
• 42% of all DLA reassessment clearances (excluding withdrawn) and 45% of those who were assessed received an award in July 2020, compared to 72% and 78% respectively a year previously – these differences arise due to ongoing COVID-19 disruption, since a lot of reassessment activity was not in progress for the majority of the May to July period

Assessment award rates vary by disabling condition. A PIP claimant’s main disabling condition is recorded during their assessment. Customers who withdraw their claim, are disallowed prior to their assessment or who fail to attend their assessment will not have a main disabling condition recorded.

Of those claims that have had an assessment under normal rules, 82% of new claims and 87% of DLA reassessment claims are recorded as having one of the following most common disabling conditions:

• psychiatric disorders (which includes mixed anxiety and depressive disorders)
• musculoskeletal disease (general)
• musculoskeletal disease (regional)
• neurological disease
• respiratory disease

Assessment award rates (new claims, normal rules) by main disabling condition to July 2020

PIP New Claim Assessment Award Rates (normal rules)	Percentage
Psychiatric disorders	53%
Musculoskeletal disease (general)	62%
Musculoskeletal disease (regional)	60%
Neurological disease	62%
Respiratory disease	57%
Other	51%

Assessment award rates (reassessed claims, normal rules) by main disabling condition to July 2020

PIP Reassessed Claim Assessment Award Rates (normal rules)	Percentage
Psychiatric disorders	73%
Musculoskeletal disease (general)	85%
Musculoskeletal disease (regional)	82%
Neurological disease	84%
Respiratory disease	83%
Other	72%

Those claims shown as “other” in the charts cover a wide variety of conditions with a broad range of assessment award rates.

If a PIP award is made, entitlement to PIP commences immediately. Claimants generally receive payment during the period for which they have entitlement, although there are times when payment may be suspended, for example if they are in hospital.

There were 2.6 million claims with entitlement to PIP (caseload) as at 31 July 2020.

Of these:

• 1.2 million (48%) are new claims whilst 1.3 million (52%) are DLA reassessed claims
• 30,000 (1%) were registered under SRTI though the majority (99%) were under normal rules

For normal rules claims:

• just over one third (36%) have had entitlement for less than 2 years
• just under one in five (18%) have had entitlement for between 2 and 3 years
• nearly one half (46%) have had entitlement for more than 3 years

When PIP is awarded, decisions are made as to the award level – the monetary amount of the award for both Daily Living and Mobility components – depending on the claimant’s individual circumstances. Each component can be awarded at:

• enhanced rate
• standard rate
• nil, where the claimant is not awarded this component

Nearly one in three (32%) normal rules claims with entitlement to PIP as at 31 July 2020 receive the highest level of award

For normal rules claims with entitlement in July 2020:

• one quarter (25%) received daily living award only, a few (4%) received mobility award only, and nearly three quarters (71%) received both
• almost one third (32%) received the highest level of awards (‘enhanced or enhanced’ rates) for both mobility and daily living components, and almost a further third (29%) received one component at the enhanced rate

The most commonly recorded disabling condition for claims under normal rules is ‘Psychiatric disorder’

PIP claims with entitlement (normal rules) by main disabling condition, as at July 2020

Disabling condition	Claimants	Percentage
Psychiatric disorders	930,000	37%
Musculoskeletal disease (general)	520,000	20%
Neurological disease	340,000	13%
Musculoskeletal disease (regional)	320,000	13%
Respiratory disease	110,000	4%
Cardiovascular disease	62,000	2%
Malignant disease	55,000	2%
Other	190,000	8%

Note: more information on claims with entitlement (caseload), clearances and awards by a range of factors including disability is available from Stat-Xplore.

5. Review outcomes

During a review of an award due to a planned award review or when a change of circumstance is reported, the award level is assessed and may be changed. Since 25th June 2016 (when recording procedures were updated), the outcome of a review can be shown as:

• Increased – where the award level has increased for one or both components
• Maintained – where the award level remains as it was prior to the review
• Decreased – where the award level has decreased for one or both components
• Disallowed – where the claimant’s entitlement to benefit is ended
• Withdrawn or voluntarily relinquished (for Changes of Circumstances only)

Prior to 25 June 2016, whether an award review resulted in an increase or decrease in the level of award that the claimant received was not recorded.

From 25 June 2016 to July 2020:

• 590,000 of the 970,000 award reviews, just over 3 out of 5 (61%), resulted in an increase or no change to the level of award received by the claimant
• 190,000 of the 260,000 changes of circumstances, nearly three quarters (72%), resulted in an increase or no change to the level of award received by the claimant

This difference reflects the fact that many PIP claimants report a change of circumstances when their condition or disability deteriorates.

Award Review outcomes from 25 June 2016 to July 2020

Review Outcome	Percentage
Award Increase	17%
Award Maintained	44%
Award Decreased	15%
Award Disallowed	24%

Change of circumstance outcomes from 25 June 2016 to July 2020

Review Outcome	Percentage
Award Increase	44%
Award Maintained	28%
Award Decreased	7%
Award Disallowed	14%
Withdrawn or voluntarily relinquished	6%

The proportion of claimants receiving more (or less) benefit after their award review differs across the various main disabling condition groups, where condition is as recorded at the time of award review clearance.

The 6 most common groups account for 91% of all award reviews cleared between June 2016 and July 2020. Among these groups:

• claimants with a respiratory disease were most likely to have their award increased or maintained (70%)
• claimants with a malignant disease were most likely to have their award decreased or disallowed (50%)

Award Review outcomes by main disabling condition, from 25 June 2016 to July 2020

Disabling condition	Award Increased	Award Maintained	Award Decreased	Award Disallowed
Psychiatric disorders	16%	40%	14%	30%
Musculoskeletal disease (general)	20%	47%	17%	16%
Musculoskeletal disease (regional)	16%	47%	16%	21%
Neurological disease	19%	49%	14%	18%
Respiratory disease	24%	45%	14%	16%
Malignant disease	13%	36%	17%	34%
Other	17%	42%	13%	28%

Further information on award review outcomes for all main disabling conditions can be found in tables 6B (iv) – (vi) of the tables that accompany this release.

6. Clearance outcomes – Award Types and Review Periods (Experimental statistics)

When PIP is awarded, decisions are also made as to the award type and, where appropriate, the review period.

The award type may be:

• a fixed length award with a set period of time before a review of the award takes place
• an “ongoing award” with no end date, where the intention will be to apply a light-touch review at the 10-year point
• a “short term award without review” which will not be subject to review but will end within a small number of years of award unless a new claim is submitted (mostly awarded under SRTI, with others being awarded to claimants who are expected to see a significant reduction in needs in the short term)

For fixed length awards, decisions are also made as to:

• the period of time that should be allowed before a review of the award takes place, known as the review period
• a “review date”, which is set to reflect the point at which the Department considers that the claimant’s needs might change sufficiently to warrant a review
• an “end date”, set to 12 months after the review date, at which point the claim will come to an end unless it is extended by the review

Award levels and review periods are set on an individual basis, based on the claimant’s needs and the likelihood of those needs changing. This takes into account such matters as planned treatment or therapy or learning or adapting to manage a condition. For fixed length awards, the review period usually ranges from a minimum of 9 months to a maximum 10 years. Review periods of less than 9 months are set only in exceptional circumstances. An award of 2 years or less is considered short term.

New guidance in place from 31 May 2019 means that successful claimants whose review would normally have taken place when they were of State Pension age will now be awarded ongoing awards. This change affects higher volumes of reassessed claims than new claims, because DLA claimants tend to be older than new claimants. There are some claimants aged above State Pension Age who have been incorrectly recorded as having an award with a review date of less than 10 years. Claimants do not need to do anything and work is underway to ensure all claimants who are of State Pension Age at the time of their next review date are given a light touch ongoing award with a review at 10 years.

Most new claimants receive an award of 2 years or less. DLA reassessment claimants tend to receive longer awards. Trends over time have tended to differ between new and reassessed claims.

For new claims:

• in July 2020, three quarters (75%) of claims awarded were short term (0 to 2 years), nearly one in ten (9%) were longer term (over 2 years) and less than one in ten (7%) were ongoing
• short term claims with review period of 0 to 2 years have consistently been the most common type of award for new claims, rising from 54% in April 2017 and peaking between September and November 2018 at 80%
• longer term claims over 2 years were the second most common type of award and peaked in May 2015 (33%), after which they started a decreasing trend with a sharper drop from January 2018 counterbalancing the equivalent rise in shorter claims at that point in time
• ongoing claims have only accounted for 5% of all claims awarded up until May 2019, rising slightly since then to current levels due to the policy change described above

For DLA reassessment claims:

• in July 2020, short term 0 to 2 year awards were the most common award type (nearly half - 46% - of all claims awarded) followed by ongoing awards (nearly one in three - 32%) and longer term claims over 2 years (just under one in five - 18%)
• patterns in award types are different in recent months due to ongoing COVID-19 disruption, since reassessment activity has not restarted for all types of claim and overall numbers of DLA reassessment clearance are low at this time
• longer term claims over 2 years were initially the most typical type of reassessed award until November 2016, although these have gradually decreased from an initial peak at 69% in August 2014 to become the least common award type since April 2019
• short term reviews became the most common type from April 2018 and peaked in December 2018 (53% of all reassessed claims awarded)
• ongoing awards have increased since PIP began, peaking at 43% in December 2016, dropping back to 23% in December 2018 and then peaking again at 54% in October 2019

Award types and review periods also differ by main disabling condition.

In particular:

• new claimants with psychiatric disorders are more likely to receive short term awards with reviews
• most new claimants with a malignant disease claim under SRTI
• DLA reassessment claimants are more likely to receive ongoing awards than new claimants across all disabling conditions
• since PIP was introduced, 50% of successful DLA reassessed claimants with neurological diseases received an ongoing award.

New Claim Award types, proportion, by condition to July 2020

Disabling condition	Short term 0-2 years	Longer term 2+ years	SRTI	Ongoing
Malignant disease	32%	2%	64%	2%
Respiratory disease	56%	32%	1%	10%
Musculoskeletal disease (general)	63%	33%	0%	4%
Neurological disease	65%	21%	2%	11%
Other	65%	23%	2%	8%
Musculoskeletal disease (regional)	73%	23%	0%	3%
Psychiatric disorders	76%	18%	0%	5%

DLA Reassessment Claim Award types, proportion, by condition to July 2020

Disabling condition	Short term 0-2 years	Longer term 2+ years	SRTI	Ongoing
Malignant disease	27%	14%	47%	12%
Respiratory disease	28%	39%	2%	31%
Musculoskeletal disease (general)	32%	47%	0%	21%
Neurological disease	20%	29%	0%	50%
Other	27%	34%	1%	39%
Musculoskeletal disease (regional)	35%	45%	0%	20%
Psychiatric disorders	33%	31%	0%	36%

7. Clearance and Outstanding Times

Clearance times show the time taken for DWP to process and make a decision on a case. The average clearance time is calculated as the median of all individual clearance times.

Average PIP clearance times in Great Britain (GB), July 2020

Claim type	“End to end” clearance time (from registration to decision being made)	“AP referral to end” clearance time (from point of referral to the Assessment Provider to decision being made)
New claim, normal rules	23 weeks	19 weeks
Reassessed claim, normal rules	28 weeks	21 weeks
New claim, special rules for terminal illness	4 working days	Not Applicable
Reassessed claim, special rules for terminal illness	2 working days	Not Applicable

Note: “AP referral to end” times not shown for special rules for terminal illness cases as these are not published separately.

Clearance times for normal rules new claims:

• have reduced significantly from peaks in July 2014 (42 weeks end to end, 35 weeks AP referral to end)
• saw increases in late 2019 following the introduction, in July 2019, of a 2-week extension to the 4-week time limit to return the “Part 2” form where a reminder has been sent
• fell in April 2020 but have since risen (to 23 weeks end to end, 19 weeks AP referral to end in July 2020) to the highest levels since December 2014, which reflects distortions due to COVID-19 measures

Clearance times for normal rules reassessed claims:

• peaked in September 2014 (32 weeks end to end, 27 weeks AP referral to end)
• reduced significantly from the start of 2015, though with fluctuation over time due to changing workflows
• saw increases in late 2019 following the introduction, in July 2019, of a 2-week extension to the 4-week time limit to return the “Part 2” form where a reminder has been sent
• have continued to rise over recent quarters excepting a dip in May and June 2020 and are currently (28 weeks end to end, 21 weeks AP referral to end in July 2020) at the highest levels since October and November 2014, which reflect distortions due to COVID-19 measures

Information on clearance times and outstanding times (time already waited for cases where DWP has yet to make a decision) can be found in tables 2 and 3 of the tables that accompany this release. Regional clearance times can also be found there.

8. Mandatory Reconsiderations (MRs)

Claimants who wish to dispute a decision on their PIP claim at any stage can ask DWP to reconsider the decision. This is a mandatory reconsideration (MR).

Its purpose is to consider the grounds for the dispute and complete a review of the initial decision. An MR may give rise to a change in award, which includes:

• previously disallowed claims that are now awarded
• claims that had previously been awarded but the MR has resulted in a change in the level of the award

An MR must be completed before an appeal is made and lodged with HM Courts and Tribunals Service (HMCTS).

MRs arising from award reviews are counted as relating to a new claim or a DLA reassessment claim based on the initial claim type.

By the end of July 2020, 1.7 million MRs had been registered against normal rules claims. Of these:

• 990,000 (59%) related to new claims
• 670,000 (41%) related to reassessed DLA claims

1.6 million MRs for normal rules claims had been cleared by the end of July 2020. Of these:

• 950,000 (59%) were for new claims
• 660,000 (41%) were for reassessed DLA claims
• 110,000 (7%) were withdrawn or cancelled

The number of MRs registered and cleared within each month fluctuates over time. Since PIP began:

• the number of MRs gradually increased between April 2013 and November and December 2016 as volumes of PIP customers increased
• MR volumes peaked in October 2016, and then levels remained steady apart from fluctuation until a new peak in October 2019

• MR volumes then decreased through to March 2020

• Latest figures for MR registrations (15,000 in July 2020) are the lowest since September 2015 and reflect continuing reduced activity since the COVID-19 pandemic began
• MR clearances rose across the most recent quarter to 28,000 in June 2020 and 26,000 in July 2020

The degree to which MRs lead to changes in award has fluctuated over time.

Since PIP began:

• from April 2013 to December 2018, levels remained stable with just over one in five (fluctuating around 21%) of MR decisions leading to a change in award (excluding withdrawn MRs), while nearly four out of five (fluctuating around 79%) left the award unchanged

• the proportion of MRs where the award was changed (excluding withdrawn MRs) gradually increased, with some fluctuation, from 23% in January 2019 to 40% in December 2019, while the proportion where the award was unchanged decreased correspondingly from 77% to 60%
• changes in 2019 may reflect a new operational approach where the Department began to proactively contact claimants, as appropriate, to gather additional oral and written evidence for PIP at the MR stage
• the proportion of MR decisions (excluding withdrawn MRs) resulting in a change in award rose sharply between 40% in February 2020 and 44% in March 2020 to 57% in April 2020, reflecting the new operational approach as well as COVID-19 impact
• across May-July 2020 the proportion of MR decisions (excluding withdrawn MRs) leading to a change in award fell – reaching 37% in July 2020, a similar level to January 2020

MR clearance times refer to the median average time taken to process an MR from the time it is registered by the claimant to a decision being made.

Since April 2013 MR clearance times followed similar patterns for both new claims and DLA reassessments, and have been quite volatile, with peaks in August 2014 (56 days), October 2016 (39 days), June and July 2019 (69 days) and 77 calendar days in June 2020.

In July 2020, the median MR clearance time remained high at 63 calendar days (62 days for new claims and 65 days for reassessed DLA claims), a reduction from the previous month and slightly lower than the same month the previous year when clearance times peaked in June and July 2019.

Note: information on MR clearance times can be found in tables 4A to 4B of the tables that accompany this release. Further breakdowns of MR registration and clearance volumes are available from Stat-Xplore.

9. Customer Journey (Experimental) statistics

This section includes experimental statistics based on a dataset that tracks initial decisions following a PIP assessment, through to MR and appeal. These statistics:

• help us understand the claimant’s end-to-end journey from claiming PIP, through to MR and appeal
• are particularly useful to understand the volumes and proportions flowing through each stage of the process and whether there are differences for particular groups of claimants
• cover initial decisions following a PIP assessment since PIP was introduced up to March 2020, and for MRs and appeals to June 2020 - note that more MRs and appeals could be made and completed after June 2020, so numbers could go up as it can take some time for an appeal to be lodged and then cleared after the initial decision – note that the latest quarter of customer journey statistics begin to include the period affected by COVID-19
• cover new claims and DLA reassessment claims and both normal rules and special rules for terminally ill people (SRTI)

These statistics do not include:

• decisions made prior to an assessment being completed
• decisions made at an Award Review or Change of Circumstance

This means that the MR volumes are on a different basis to the other statistics on MRs contained within this release. Appeal volumes are also on a different basis to the statistics published by the Ministry of Justice on tribunal appeals.

For robust figures on individual stages, please use:

• for MR registration and clearance volumes, the figures from Stat-Xplore
• for appeals, the quarterly Ministry of Justice Tribunals statistics

For initial PIP decisions following an assessment during the period April 2013 to March 2020:

• there were 3.9 million initial decisions following a PIP assessment - just over 13 in 20 (67%) were awarded PIP at the initial assessment
• 900,000 MRs have been registered about the 3.9 million initial decisions
• just over three in twenty (18%) of completed MRs resulted in a change to the award (excluding withdrawn)
• four in ten (40%) of completed MRs then lodged an appeal
• Just over one in ten (11%) of appeals lodged were “lapsed” (which is where DWP changed the decision in the customer’s favour after an appeal was lodged but before it was heard at tribunal)
• two thirds (67%) of the DWP decisions cleared at a tribunal hearing were “overturned” (which is where the decision is revised in favour of the customer)
• just under one in ten (9%) of initial decisions following a PIP assessment have been appealed and around one in twenty (5%) have been overturned at a tribunal hearing

Claimants who were disallowed PIP at initial decision (April 2013 to March 2020) were, in comparison to those awarded at initial decision:

• more likely to go on to register an MR or lodge an appeal
• less likely to have an award changed at MR or appeal

Of the 2.6 million cases where PIP was awarded at the initial assessment between April 2013 and March 2020:

• just over one in ten (11%) go on to register an MR (280,000 MRs registered, of which 1,800 were withdrawn)
• just over one in four (26%) of the 280,000 MRs decided gave rise to a change in award (73,000 changed the award while 210,000 left the award unchanged)
• just over one in three (35%) of cases lodged an appeal following their MR decision (97,000 appeals were lodged, of which 6,600 were withdrawn or struck out, and 15,000 were lapsed)
• almost three quarters (74%) of the 69,000 appeals cleared at tribunal hearing were overturned in favour of the customer (51,000 were overturned while 18,000 upheld the original DWP decision)

Of the 1.3 million cases where PIP was disallowed at the initial assessment between April 2013 and March 2020:

• nearly half (48%) go on to register an MR (620,000 MRs registered, of which 920 were withdrawn)
• slightly less than 3 in 20 (14%) of the 610,000 MRs decided gave rise to a change in award (85,000 changed the award while 530,000 left the award unchanged)
• just over two in five (42%) of cases lodged an appeal following their MR decision (260,000 appeals were lodged, of which 5,900 were withdrawn or struck out, and 24,000 were lapsed)
• almost two thirds (65%) of the 200,000 appeals cleared at tribunal hearing were overturned in favour of the customer (130,000 were overturned while 72,000 upheld the original DWP decision)

Considering trends over time, the proportion of:

• MRs resulting in a change to the award has decreased by 2 percentage points in the most recent quarter of initial decision to 31% in the January to March 2020 quarter, but is 8 percentage points higher than the same quarter the previous year, reflecting the increase since 2017-18
• appeals lodged which were lapsed has gradually increased since 2015-16 to reach 24% in the 2019-20 financial year
• initial decisions following an assessment which have been appealed has gradually increased over time – from around 6% over the first couple of years when PIP was introduced, to 10% in 2018-19
• initial decisions following an assessment overturned at a tribunal hearing gradually increased and was 6% in 2017-18 – though as these statistics are grouped by initial decision date, numbers could increase for later periods as more appeals are completed

The summary tables 5A to 5F that go with this release give information by date of initial decision (quarter and financial year) and by outcome of initial decision, whether it was a DLA reassessed case or new claim, and by geography.

10. About these statistics

Data quality statement

The following PIP statistics are Official Statistics:

• registrations
• clearances and awards
• clearance and outstanding times
• mandatory reconsideration registrations and clearances
• mandatory reconsideration clearance times
• claimants entitled to PIP

Official Statistics are produced in accordance with Statistics and Registration Service Act 2007 and the Code of Practice for Statistics and meet high standards of trustworthiness, quality and public value.

The following PIP statistics are Experimental Statistics:

• award types and review periods
• award review and change of circumstance registrations and clearances
• customer journey statistics (tracking of initial decisions following a PIP assessment through to MR and appeal)

These statistics are badged as experimental to reflect the fact that the series are new and methodologies and definitions for the statistics may develop over time.

Breakdowns available

Statistics available on Stat-Xplore and in accompanying tables are further broken down by:

• geography (region, local authority and parliamentary constituency and for Stat-Xplore, Middle and Lower layer Super Output Area and Census Output Area)
• assessment status (SRTI, DLA reassessment indicator and for all post-assessment measures, mobility component award level, daily living component award level)
• claimant characteristics (age, gender, State Pension Age)
• primary disability category, sub-category and low level disability category (for all post-assessment measures)
• duration of current claim (for caseload)
• outcomes and review periods (for clearances)
• mean financial award amounts (for all awards in clearance and caseload series)

Note that State Pension Age flag and mean financial award amounts were added for the first time in the June 2020 release.

Changes in this release

Between the June 2020 and September 2020 releases, the methodology for capturing award review registrations and clearances has been adjusted to ensure that cases where an award review was registered, temporarily paused due to the COVID-19 pandemic and then reinstated at a later point are only counted once, with registration date shown as at the original registration and clearance date as at the clearance of the reinstated review. This methodological change has no impact on statistics already published in the June 2020 release and does not introduce a discontinuity into this series.

Rounding policy

The rounding policy has been reviewed for the June 2020 publication. Data in the release has been rounded as shown in the following the table, with the exception of average clearance times which are shown as whole numbers of days or weeks.

From	To	Round to nearest
0	1,000	10
1,001	10,000	100
10,001	100,000	1,000
100,001	1,000,000	10,000
1,000,001	10,000,000	100,000
10,000,001	100,000,000	1,000,000

All changes and totals are calculated prior to rounding. Percentage changes are calculated prior to rounding and then are rounded to the nearest whole number. As all figures within this statistical summary have been rounded, they may not add up.

Retrospection

The data is subject to some minor retrospection. When a claim is first registered, it is assumed to be a new claim unless there is evidence to suggest that it is a DLA reassessment. If evidence is presented between registration and clearance, the claim will then show as a DLA reassessment clearance and will move from being a new claim registration to being a DLA reassessment registration.

Some claims may not be marked as claims under SRTI at the point of registration but become an SRTI claim prior to the point of clearance, and vice versa. This may lead to the figures showing fewer SRTI registrations than clearances.

PIP operational roll out

On 8 April 2013, PIP was introduced as a controlled start, for new claims from people living in a limited area in the North West and part of the North East of England.

On 10 June 2013, PIP was introduced for new claims for the remaining parts of Great Britain.

From 28 October 2013, using a structured roll out to postcode areas, DWP invited DLA working age recipients to claim PIP if:

• DWP received information about a change in care or mobility needs which meant their claim had to be renewed
• the claimant’s fixed term award was due to expire
• children turned 16 years old (unless they have been awarded DLA under the special rules for terminally ill people)
• the claimant chose to claim PIP instead of DLA

Since July 2015, the remaining DLA working age recipients have been gradually invited to claim PIP.

Where to find out more:

The Personal Independence Payment statistics collection has links to this release and other releases of PIP statistics.

Read a detailed PIP statistics background and methodology document. This gives information about production of the PIP statistical release including:

• data sources
• methods
• definitions
• quality assurance steps

Build your own data tables using Stat-Xplore

View an interactive dashboard of the latest PIP statistics by region.

Read an overview of PIP.

Read the release strategy for the PIP statistics.

Related statistics

Ministry of Justice tribunals statistics.

Statistics for Employment and Support Allowance Work Capability Assessment Outcomes.

Work and Pensions Select Committee PIP and ESA assessments inquiry: supporting statistics. This ad hoc publication gives statistics about the assessment process from the Department for Work and Pensions (DWP) and the 3 assessment providers:

• Centre for Health and Disability Assessments (CHDA)
• Capita
• Independent Assessment Services (IAS)

The release also includes statistics about the outcomes of MRs and tribunals.

The Scottish Government have produced their own publication for PIP in Scotland.

ISBN: 978-1-78659-240-2