Guidance

Agent Dedicated Line — Self Assessment or PAYE for individuals

Call or write to HMRC about Self Assessment or PAYE if you’re authorised to act as an agent or tax adviser for your client.

If you’ve already contacted HMRC, find out when you should receive a reply

You can also check HMRC’s current performance and processing times for post and online requests.

Online Agent services

Self Assessment for Agents online service

Use the Self Assessment for Agents online service to:

  • view your Self Assessment client’s PAYE coding notice 

  • view your client’s Self Assessment statements 

  • view the tax liabilities and the payments a client has made 

  • make claims to reduce your client’s payments on account 

  • submit your client’s tax returns online 

  • view and change your client’s contact details online 

  • download your full client list

PAYE for Agents online service

Use the PAYE for Agents online service to manage your clients responsibilities for:

  • employer PAYE 

  • the Construction Industry Scheme 

  • employment related securities

Income Record Viewer for agents online service

Get access to the Income Record Viewer for agents to see your clients:

  • PAYE information for the current year plus the 4 previous tax years 

  • employment records, including time in employment, taxable benefits and any gap where no record is held by HMRC 

  • income record 

  • state and private pension information

Contact us by phone

Call HMRC about Self Assessment or PAYE if you’re formally authorised to act as an agent or tax adviser for your client. 

Do not contact the helpline to check progress or ask about tax and employment history.

Telephone:
0300 200 3311

Our phone line opening hours are:

Monday to Friday: 8am to 6pm 

Closed on Saturdays, Sundays and bank holidays.

Find out about call charges.

Contact us by post

Write to HMRC if you’re formally authorised to act on behalf of your client. 

You do not need to include a street name or PO box. 

Couriers should use a different address

HM Revenue and Customs 
Pay As You Earn and Self Assessment 
BX9 1AS 
United Kingdom

Updates to this page

Published 21 August 2024

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