Section 29 — your rights and obligations

Find out about your rights and obligations including providing feedback about this technical guide.

Read the HMRC Charter to find out what you can expect from us and what we expect from you.  

29.1 Help us improve this guide 

If you have any feedback about this guide, write to:  

HMRC 
Alcohol Policy Team  
4th Floor 
Trinity Bridge House  
2 Dearmans Place  
Salford 
M3 5BS  

You’ll need to include the full title of this technical guide. Do not include any personal or financial information like your VAT number.  

If you need general help with this technical guide, or have another question contact excise and gambling duties enquiries.

29.2 Putting things right  

If you’re unhappy with HMRC’s service, contact the person or office you’ve been dealing with and they’ll try to put things right.  

If you’re still unhappy, find out how to complain to HMRC.  

29.3 How HMRC uses your information  

Find out how HMRC uses the information we hold about you.