Appeal against a civil penalty notice issued by Trading Standards
How to appeal if you have been issued with a penalty for failing to comply with the conditions for secondary sale of tickets for cultural sporting and recreational events under s.90(3) of the Consumer Rights Act 2015.
What you can appeal against
A local weights and measures authority can impose a penalty on sellers under s. 93 of the 2015 Act for breaching the conditions in s.90.
This penalty can be appealed under schedule 10 paragraph 5 of the 2015 Act. The tribunal can confirm, quash or vary the penalty.
Time limits for appealing
You have 28 days to appeal after the regulator sends or gives you the notice.
If you miss the time limit, you can ask for more time to appeal. Explain why you’re late, and the tribunal will decide if it can still accept your case.
The tribunal
Your case will be dealt with by a tribunal in the General Regulatory Chamber.
The tribunal is independent of the government, and will listen to both sides of the argument before it reaches its decision.
If you or your representative is outside the UK and wants to give live video or audio evidence, contact the tribunal to request it. Tell the tribunal what country you or the representative is in and what type of evidence is being given. You must do this as soon as possible.
How to appeal
Complete the relevant General Regulatory Chamber (First-tier Tribunal) form.
Clearly say why you want to appeal against the decision.
Include any supporting documents.
Send the form to grc@justice.gov.uk or:
General Regulatory Chamber
HM Courts & Tribunals Service
PO Box 9300
Leicester
LE1 8DJ
Telephone: 0300 123 4504
Monday to Friday, 8:30am to 5pm
Find out about call charges
Tribunal staff can explain how the process works, but they cannot give you legal advice.
What happens next
The tribunal will write to you explaining the next steps.
Find out more about General Regulatory Chamber hearings and decisions.
Legislation and rules
You can find the right to appeal to the tribunal in the Consumer Rights Act 2015 (Schedule 10)(PDF, 1.1MB, 150 pages).
Read more detailed rules on how your case will be handled in the General Regulatory Chamber procedure rules.
Updates to this page
Last updated 31 January 2024 + show all updates
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Updated the how to appeal section with a link to the General Regulatory Chamber (First-tier Tribunal) forms collection.
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Accessibility update.
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Changed telephone number of the GRC
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First published.