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Get in touch with us or use a guide that may answer your question.
Applies to England and Wales
Christmas and New Year Customer Support Centre opening hours
| Date | Opening hours |
|---|---|
| Tuesday 24 December | 8am to 1pm* |
| Wednesday 25 December | Closed |
| Thursday 26 December | Closed |
| Friday 27 December | Closed |
| Monday 30 December | 9am to 3pm* |
| Tuesday 31 December | 9am to 3pm* |
| Wednesday 1 January | Closed |
*On these dates our Customer Support Centre will still answer messages submitted through our contact form during normal working hours.
Phonelines will be closed on weekends and bank holidays as normal. Our standard opening hours will resume from Thursday 2 January 2025.
On Fridays our phone service is temporarily unavailable as part of our aim to process more casework. You can still contact us via our online contact form or support forum, which we will be carefully monitoring for any urgent enquiries. We reply on the same day where possible for urgent enquires submitted through the contact form.
Public guidance: dealing with land and property
Business customers
Media enquiries
How we handle your calls and enquiries
We treat all customers with courtesy and respect and we do expect our staff to be treated in the same way.
See our Customer service standards for more information. They also explain how long we take to process an enquiry, whether in writing, by phone or online.
Our Personal information charter explains how we collect and use your personal data.
Application processing times
If you want information on how long your application might take to complete, you can read our processing times page.
Customer service standards
We treat all customers with courtesy and respect and we do expect our staff to be treated in the same way. See our Customer service standards for more information, as well as how to give a compliment or make a complaint.
Our Personal information charter explains how we deal with your personal data.
Scheduled maintenance
View the scheduled maintenance for our online services.
Updates to this page
Published 30 August 2017Last updated 12 December 2024 + show all updates
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Added Christmas and New Year Customer Support Centre opening hours.
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Added Christmas and New Year Customer Support Centre opening hours.
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Added Christmas and New Year Customer Support Centre opening hours.
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Page updated with phoneline update: To maintain customer service and quality standards, calls may be recorded. On Friday 9 December, our telephone contact service will be temporarily unavailable as part of our aim to process more casework. You can still contact us via our online contact form or support forum, which we will be carefully monitoring for any urgent enquiries. We apologise for any inconvenience caused. Telephone lines will re-open as normal on Monday 12 December.
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Added service update regarding the temporary closure of the telephone contact service on 28 October 2022.
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Adding service update regarding the temporary closure of the telephone contact service on 21/10/2022
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Added a note to advise that between 8am on Sunday 14 August and 6am on Monday 15 August our online contact services will be unavailable due to essential maintenance.
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Added a link to our updated support forum.
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We have added information about a potential temporary increase in response times.
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Added Christmas and New Year opening hours.
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Our phone lines will close at 4pm on Friday 26 November for planned maintenance.
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We've added a link to our support forum.
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Our phone service is now available from 8am to 5pm.
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We've added a link to our Christmas and New Year opening hours.
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We added a sentence to advise that our phone service is usually quietest between 8am and 9am.
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Our phone opening hours have changed to Monday to Friday, 8am to midday and 1:30pm to 5pm.
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Our phone service will be unavailable on the afternoon of Wednesday 16 September for essential updates.
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Added translation
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We've updated our phone service opening hours (8am to 12 midday and 1:30pm to 3:30pm).
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Our phone service is operating at a reduced level and with restricted opening hours (8am to 12 midday).
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Our phone lines will be closed between 9.30 and 11.30 on Wednesday 17 July 2019.
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Our online services are available as normal throughout Christmas and New Year, except for Business e-services and Business Gateway, which are not available on Christmas Day (Monday 25 December).
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Added translation