Guidance

Contact MHRA

How to contact MHRA for specific services or enquiries.

Customer services

10 South Colonnade
Canary Wharf
London
E14 4PU

View a map showing our location

Main telephone (weekdays 9am to 5pm): 020 3080 6000

Fax: 0203 118 9803

info@mhra.gov.uk

To to reproduce or re-use any MHRA material see our guidance.

Enquiries about new guidance and procedures in place since 1 January 2021

For enquiries relating to our planning and procedures since 1 January 2021, see the email contacts below.

Importing and exporting

Marketing authorisations, variations and licensing guidance

Medicines for children

Pharmacovigilance

Regulatory and pharmacovigilance submissions

Medical devices

NIBSC

News centre

Press enquiries (including out of hours): 020 3080 7651

newscentre@mhra.gov.uk

Access consortium

For more information please refer to our access consortium guidance.

For queries, or to submit an expression of interest form, contact access-mhra@mhra.gov.uk.

Accounts receivable

sales.invoices@mhra.gov.uk

Accounts payable

Accounts.Payable@mhra.gov.uk

Clinical trials of medicines

If you are checking the status of a clinical trial submission, have a general clinical trial query or a technical query regarding an application you have submitted or plan to make:

Telephone (weekdays 8:30am to 4:30pm): 020 3080 6456

clintrialhelpline@mhra.gov.uk

Defective medicines reporting centre

Email: dmrc@mhra.gov.uk

Report a defective medicine through the Yellow Card Scheme

DMRC (office hours) 020 3080 6574 (8:45am to 4:45pm Monday to Friday)

DMRC (out of hours) 07795 641 532 (urgent outside of normal working hours, at weekends or on public holidays). Voicemail messages should not be left on this number during normal working hours as they will only be picked up out of hours.

Medical devices

For enquiries relating to compliance issues for medical devices contact: Devices.compliance@mhra.gov.uk

Medicines enforcement

Enquiries about potential illegal dealings with medicines

Telephone Customer Services (weekdays 9am to 5pm): 020 3080 6000

or

Email: thebureau@mhra.gov.uk

Members of the public or healthcare professionals can report suspected falsified medicines via the Yellow Card Scheme

Other stakeholders can report suspected falsified medicines via Email: fakemeds@mhra.gov.uk

Manufacturer and wholesale dealer licences (medicines)

Enquiries about applications for licences and registrations covering manufacturing, wholesaling, brokering and importing of medicines and active substances

Email: pcl@mhra.gov.uk

MHRA medicines portal

For enquiries about registering and submitting product licence applications using MHRA portal.

Telephone: 020 3080 7100

portal.manager@mhra.gov.uk

Regulatory information service (RIS)

RIS acts as the single main point of contact for marketing authorisation holders of medicines and their representatives.

Telephone (weekdays 9am to 5pm): 020 3080 7400

New licence applications : RIS.NA@mhra.gov.uk

Variations: variationqueries@mhra.gov.uk

PLPI (all application types): RIS.PLPI@mhra.gov.uk

Whistleblower referrals

Contact the whistleblowing section if you are reporting on issues as an employee, ex-employee or third-party employee of the company or organisation in question.

Email: whistleblower@mhra.gov.uk

Telephone: 07778168204

All other enquiries about potential illegal dealings should go to Medicines Enforcement.

Enquiries about applications and registrations for distance selling logo

Email: dsl@mhra.gov.uk

Data protection

For all data protection enquiries, contact: DataProtection@mhra.gov.uk

Updates to this page

Published 28 May 2014
Last updated 26 April 2024 + show all updates
  1. The telephone numbers for both Accounts receivable and Accounts payable areas have been removed as they are no longer active. Updated contact numbers will be added in due course.

  2. Added Data Protection contact details

  3. Added information about COVID-19 and urgent regulatory flexibility enquiries over the Easter weekend.

  4. Added information about MHRA services and using email or telephone to contact us during the coronavirus (COVID-19) response period.

  5. Change of Accounts payable supplier contact phone numbers.

  6. Added a section on contacts for EU exit no deal enquiries.

  7. Added new contact details for Medical Devices.

  8. Added contact details for submission enquiries.

  9. Updated the contact information for the Clinical Trials helpline.

  10. Updated contact details

  11. Contact details for medicines enforcement updated.

  12. First published.

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