Guidance

Contact the VOA

The guidance shows you the different ways and circumstances in which you can contact the Valuation Office Agency (VOA).

• From: Valuation Office Agency
• Published: 12 November 2024
• Last updated: 13 November 2024 — See all updates

Council Tax 

If you are contacting us about Council Tax, please refer to our guidance first, which answers the most common Council Tax queries:  

• How to check my Council Tax band. 

• How to challenge my Council Tax band.  

• How to remove my property from the Council Tax list due to major works, disrepair or demolition. 

• How to check the progress of my Council Tax case: If your case has exceeded the expected timelines, please contact the VOA.  

• How to request to move my property from paying Council Tax to business rates. 

• How my property has been banded for Council Tax. 

• I have a query about paying my Council Tax bill.  

• How do I request my property attribute data (PAD).

Business rates 

If you are contacting us about business rates, please refer to our guidance first, which answers our most common business rates queries:  

• How to check my business rates valuation.  

• How to challenge my business rates valuation. You can set up or sign into your business rates account to challenge the rateable value for your property. 

• How to tell the VOA about a change to my business property. 

• Check the progress of my business rates case. You can set up or sign into your business rates account to check the progress of your business rates case.  

• How to request moving my property from paying business rates to Council Tax.  

• How my property has been valued for business rates.  

• How to complete my rent and lease detail form.  

• How to check if I am eligible for business rates relief.  

Self-catering properties and Holiday Lets 

• How to tell the VOA you are eligible to pay business rates on a self-catering property.  

Local Housing Allowance   

• Where to find the Local Housing Allowance (LHA) rates. 

General enquiries  

For any other general queries about VOA services or your case you should contact the VOA through the online contact form.  Alternatively, our telephone service is available:

Telephone (England): 03000 501 501
Telephone (Wales): 03000 505 505

Monday to Tuesday, 9am to 4:30pm
Wednesday, 10am to 4:30pm
Thursday to Friday, 9am to 4:30pm

Additional support

If you require additional support, including information in an alternative format, please see our extra support for customers.

Published 12 November 2024
Last updated 13 November 2024 + show all updates

1. 13 November 2024

   Adding additional self-serve guidance on requesting your property attribute data

2. 12 November 2024

   We have added additional resources for customers requiring additional support.

3. 12 November 2024

   First published.