Guidance
Brexit transition helplines
A list of key business transition actions and the relevant helpline.
A list of helplines organised by theme and key actions for businesses.
| Theme | Key actions for business |
Helpline |
|---|---|---|
| Borders (importing and exporting) | Customs declarations Simplified customs procedures Duties and tariffs |
Customs & International Trade Helpline Telephone: 0300 322 9434, UK wide Opening hours: Monday to Friday from 08:00 to 20:00, Saturday to Sunday from 08:00 to 16:00 |
| New Computerised Transit System |
New Computerised Transit System helpline Telephone: 0300 322 7095 Opening hours: Monday to Friday from 08:00 to 17:00 |
|
| Trader import and export licences and certificates of free sale | Rural Payments Agency Trader Team Telephone: 03300 416500 Opening hours: Monday to Friday from 08:30 to 17:00 |
|
| For exporting food, drink and agricultural products |
Animal, Plant and Health Agency Telephone: 0300 020 0301 Opening hours: Monday to Friday from 08:30 to 17:00 |
|
| Import and export of timber | Cross-Border Plant Health Service Telephone: 0300 067 5155 Email: plant.health@forestrycommission.gov.uk |
|
| Plants and plant products | Animal, Plant and Health Agency Import Telephone: 0300 1000 313 Opening hours: Monday to Sunday from 06:00 to 24:00 Animal, Plant and Health Agency Export Telephone: 0300 020 0301 Opening hours: Monday to Friday from 08:30 to 17:00 |
|
| Importing and exporting of waste | Environment Agency Telephone: 03708 506 506 Opening hours: Monday to Friday from 08:00 to 18:00 |
|
| Licensing for the export or international trade in military items, dual-use items, firearms, or items controlled under trade sanctions |
Fill in a short Department for International Trade (DIT) questionnaire to help direct your query |
|
| Vehicles enquiries Driving licences and International driving permits Importing and exporting vehicle and trailer registration |
Driver and Vehicle Licensing Agency Contact Centre Telephone: 0300 790 6802 Opening hours: Monday to Friday from 08:00 to 20:00, Saturday from 08:00 to 16:00 |
|
| Operator licence and permits |
Driver and Vehicle Standards Agency Telephone: 0300 790 6801 Opening hours: Monday to Friday from 07:30 to 18:00 International Road Haulage Permits team Telephone: 020 8158 0250 Opening hours: Monday to Thursday from 9:00 to 5:00, Friday from 09:00 to 16:30 |
|
| Certificate of Professional Competence (CPC) - RPQ issue | Driver and Vehicle Standards Agency Telephone: 0300 790 6801 Opening hours: Monday to Friday from 07:30 to 18:00 |
|
| Border Operating Model |
EU Transition Trader and Industry Forum |
|
| Economy | Competition Company mergers |
Competition and Market Authority Telephone: 020 3738 6000 Opening hours: Monday to Friday from 8:00 to 18:00 |
| Regulation of manufactured goods CE/UKCA marking |
The Office for Product Safety and Standards Telephone: 0121 345 1201 Opening hours: Monday to Friday from 08:00 to 17:00 |
|
| Regulation of medicines and medical devices | Medicines and Healthcare products Regulatory Agency Customer Service Centre Telephone: 020 3080 6000 Opening hours: Monday to Friday from 09:00 to 17:00 |
|
| Supply of medicinal products | National Supply Disruption Centre Telephone: 0800 915 9964 Opening hours: 24 hours a day, 7 days a week |
|
| European Timber Regulations Forest Law Enforcement Governance and Trade Regulation |
The Office for Product Safety and Standards Telephone: 0121 345 1201 Opening hours: Monday to Friday from 08:00 to 17:00 |
|
| Tariffs |
Fill in a short Department for International Trade (DIT) questionnaire to help direct your query
|
|
| Energy | EU Emissions Trading System Electricity and gas suppliers and systems Allowances and carbon emissions UK energy markets Single Electricity Market Civil nuclear (Euratom) Electricity and Gas suppliers and systems |
Department for Business, Energy and Industrial Strategy enquiry line Telephone: 020 7215 5000 Opening hours: Monday to Friday from 09:00 to 17:00 |
| Fish | Fish Exports Catch certificates Processing statements storage documents Prior notification or pre landing declarations |
Fish Exports Helpline Telephone: 0330 159 1989 Opening hours: 24 hours a day, 7 days a week |
| Animals | Exporting of equines (horses and ponies) Import and export of animals, endangered species and animal products |
Animal, Plant and Health Agency Import Telephone: 0300 1000 313 Opening hours: Monday to Sunday from 06:00 to 24:00 Animal, Plant and Health Agency Export Telephone: 0300 020 0301 Opening hours: Monday to Friday from 08:30 to 17:00 |
| Data and intellectual property | Using and sharing data Personal data |
Information Commissioner’s Office (ICO) Telephone: 0303 123 1113 Opening hours: Monday to Friday from 09:00 to 17:00 ICO information Hub or live chat on website |
| Geo-blocking | Business Support Helpline 0800 998 1098, England Opening hours: Monday to Friday from 09:00 to 18:00 |
|
| Intellectual property copyright Patents Designs Trademarks IP-protected goods |
Intellectual Property Office Telephone: 0300 300 2000 Opening hours: Monday to Friday from 09:00 to 17:00 |
|
| People | Establishing and operating a business | Business Support Helpline 0800 998 1098, England Opening hours: Monday to Friday from 09:00 to 18:00 |
| Company restructuring and registration | Companies House Telephone: 0303 1234 500 Opening hours: Monday to Friday from 09:30 to 18:00 |
|
| Accounting Auditing Mutual Recognition of Professional Qualifications |
Business Support Helpline 0800 998 1098, England Opening hours: Monday to Friday from 09:00 to 18:00 |
|
| Consumer rights | Citizen Advice Telephone: 0808 223 1133, England and Wales Telephone: 0808 223 1144, Welsh language option Opening hours: Monday to Friday from 09:00 to 17:00 |
|
| Programmes | COSME Nuclear Fission Fusion 4 Energy EUROFusion |
Department for Business, Energy and Industrial Strategy enquiry line Telephone: 020 7215 5000 Opening hours: Monday to Friday from 09:00 to 17:00 |
| Devolved administrations | Scotland | Find Business Support Scotland Get business support online Telephone: 0300 303 0660 Textphone: 0800 023 2071 Opening hours: Monday to Friday from 8:30 to 17:30 |
| Wales | Business Wales Get help with your business online Telephone: 0300 060 3000 Opening hours: Monday to Friday from 8:30 to 17:30 |
|
| Northern Ireland | Invest Northern Ireland Find business advice and support Telephone: 0800 181 4422 Opening hours: Monday to Friday from 8:30 to 17:30 |
|
| Other | Department for Education - EU transition education-related Department for International Trade - Brexit enquiry service |
Department for Education Helpline Telephone: 0370 000 2288 Opening hours: Monday to Friday from 09:00 to 17:00 Department for Education online contact form Complete the transition period enquiry form |
