Collection

Get help with technology for remote education

Support available for educational settings and local authorities who are using laptops and tablets for remote and face-to-face education, and access to social care.

• From: Department for Education
• Published: 19 April 2020
• Last updated: 23 June 2022 — See all updates

If you have a device provided by DfE you may find the following guidance helpful.

The DfE Get help with technology service has now closed.

How to set up laptops and tablets

• Setting up Microsoft Windows laptops and tablets
  • 23 June 2022
  • Guidance
• Setting up Google Chromebooks
  • 19 April 2020
  • Guidance
• Setting up Apple iPads
  • 23 June 2022
  • Guidance
• How to set up a Google domain for care leavers
  • 19 April 2020
  • Guidance

Dealing with faulty devices

• Replace faulty devices: guidance for schools and local authorities
  • 23 June 2022
  • Guidance

Resetting and safeguarding devices

• Removing Cisco Umbrella from DfE-provided Chromebooks
  • 19 April 2020
  • Guidance
• Safeguarding devices
  • 19 April 2020
  • Guidance
• Managing your 4G wireless routers
  • 23 June 2022
  • Guidance

Internet access

• Finding out about internet access needs
  • 19 April 2020
  • Guidance

About the devices provided by the DfE get help with technology programme

• Loaning devices to children and young people
  • 23 June 2022
  • Guidance
• Devices and connectivity provided to children and young people
  • 19 April 2020
  • Transparency data

Published 19 April 2020
Last updated 23 June 2022 + show all updates

1. 23 June 2022

   Updated content now that the DfE 'Get help with technology' service has closed.

2. 19 April 2020

   First published.