Help to Buy: Equity Loan arrears
If you're struggling with your Help to Buy: Equity Loan payments, it’s important to understand the options available to you.
Applies to England
How arrears can build up on your account
Arrears can build up when one or more of your monthly interest payments or management fees have not been paid.
When you bought your home with an equity loan, you agreed to pay monthly interest and management fees when they are due.
What to do if you miss a payment
If you’re having trouble paying your equity loan payments, or are worried you may miss an upcoming payment, please tell us as soon as possible.
The sooner you let us know, the quicker we can help.
Please get in touch with one of our advisers who can discuss your options.
Contact us
Phone: 0300 123 4123
Email: customerservices@myhelptobuyloan.co.uk
Our Customer Service team is available Monday to Friday, 8am-8pm and Saturday, 9am-1pm (excluding UK public holidays).
How to make a payment
You can pay by:
- online bank transfer
- debit card by calling 0300 123 4123
- cheque payable to: EQGATEWAY RE HE HELP TO BUY ADMIN and post to Help to Buy customer services, PO Box 5262, Lancing, BN99 9HE.
You must tell our Customer Service team if you pay by bank transfer. Email customerservices@myhelptobuyloan.co.uk or call the number above to confirm.
Payment details
Bank name: Lloyds Bank PLC
Account name: EQGATEWAY RE HE HELP TO BUY ADMIN
Sort code: 30-80-12
Account number: 24501860
Reference: Your customer account number or first line of your address and postcode.
Organisations that could help
Here are some organisations that could offer you free advice if you are struggling with money.
StepChange
StepChange can help if you have more than one debt. Consider contacting this specialist debt charity as they provide free debt advice and can work through your money worries with you.
Citizens Advice
Citizens Advice can give you the information you need to make the right choices with your money. They can also help you deal with urgent debts, such as mortgage arrears.
MoneyHelper
MoneyHelper give free, government-backed guidance to those who may be struggling with money. They can help begin your journey to being debt-free.
Your home may be repossessed if you do not keep up repayments on your repayment mortgage, equity loan or other loans secured against your home. Consider getting independent financial advice before making any financial decisions.
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