Manage your email address for the Customs Declaration Service
Verify or change the email address we use for your customs messages and notifications.
The Customs Declaration Service uses one email address for various customs-related services.
If you change this email address, ensure other people in your company will still get the messages they need.
We use this email address to send updates about your customs accounts, imports and exports, and messages about live declarations.
You may get some emails outside of normal business hours.
You may want to use an email address that several people or teams in your company can access. For example, a distribution list or a shared email inbox. This will help avoid delays in responding to urgent details about your declarations and requests for information.
Online services may be slow during busy times. Check if there are any problems with this service.
Before you start
You’ll need the Government Gateway user ID and password you used when you applied for your EORI number.
Updates to this page
Last updated 1 December 2023 + show all updates
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Guidance has been added about using a shared mailbox or distribution list.
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First published.