Guidance

Update your MOT vehicle testing station (VTS) device details

How to add and update contact details on your vehicle testing station (VTS) device ahead of the switchover to the new MOT testing service.

• From: Driver and Vehicle Standards Agency
• Published: 7 October 2014
• Last updated: 21 July 2015 — See all updates

This guidance was withdrawn on 11 September 2015

The move to the MOT testing service has finished, so this guidance is no longer relevant.

You can record MOT test results and buy slots at www.gov.uk/mot-testing-service.

Applies to England, Scotland and Wales

Update your VTS device details

The Driver and Vehicle Standards Agency (DVSA) wants you to check and update your contact details in your VTS device so it can contact you to help you get ready for your switchover to the new service.

You should update your VTS details as soon as possible

What you need to check and update

If you’re an authorised examiner designated manager (AEDM) it’s your responsibility to check and update your authorised entity (business) correspondence email address on your VTS device.

If you have any of the following other VTS device roles you need to check and update your email and other contact details on your VTS device:

Authorised entity (business)

If you’re an AE designated manager (AEDM) it’s your responsibility to check and update your authorised entity (business) ‘correspondence email address’. This email address should be one you have easy and regular access and will be used to send you:

• an online survey to check if you have the right IT equipment and are ready to switch over to the new testing system
• your switchover date and other switchover-related information

As the AEDM you’re also responsible for making sure all other employees with a VTS device role check and update their contact details as detailed under All other VTS device roles.

You also need to make sure you’ve removed the details of any former employees from your VTS device to make sure their details aren’t moved to the new service.

Check and update your details

You should:

1. Log in to your VTS device and from the main menu select - Other functions > Administration > AE Administration > Update AE details.
2. Enter your VTS number and press F2.
3. Decide whether you need to update and change your Authorised Entity (Business) Correspondence email details.

If you need help updating your VTS details email your VTS number and AE number to mot.modernisation@vosa.gov.uk

All other VTS device roles

If you have any of the following VTS device roles you need to check and update all your email and other contact details on your VTS device.

Updating your email address means you’ll be able to:

• instantly reset your future MOT testing service password if you forget it
• get information about the switchover process
• get online training, guidance and support on how to use the new service

If you don’t add an email then you’ll:

• have to wait up to 5 days for a replacement password to arrive
• won’t be able to access the new service and test during that time

For security reasons, the email address you give should be unique, personalised and only you should have access to it.

As long as it’s an account you regularly use and access, it can be a:

• purposely-created email address to specifically deal with MOT queries (eg joetester@gmail.com)
• personalised business email address (eg j.smith@motgarage.co.uk)
• personal email address (eg smithee@gmail.com)

Type of user	Email address	Phone numbers	Address
AE delegate and AE designated manager (AEDM)	A unique, personalised email you have sole access to	Phone numbers DVSA can ring to speak to you personally	Include your postcode in your address
Nominated tester (NT)	A unique, personalised email you have sole access to	Phone numbers DVSA can ring to speak to you personally	Include your postcode in your address
Site manager	A unique, personalised email you have sole access to	Phone numbers DVSA can ring to speak to you personally	Include your postcode in your address
All other VTS roles	A unique, personalised email you have sole access to	Phone numbers DVSA can ring to speak to you personally	Include your postcode in your address

Check and update your details

You should:

1. Log in to your VTS device and from the main menu select - Other functions > Administration > People and roles > Update user details.
2. Enter your user ID and press F2.
3. Decide whether you need to update and change your email and other contact details - including your address and phone numbers.

Email mot.modernisation@vosa.gov.uk if you need help checking and updating your VTS details.

Hours of operation

You need to check your hours of operation are correct within your VTS device so they’re carried over to the new MOT testing service.

MOT testing service

Email mot@dvsa.gov.uk

Questions, comments and suggestions about the new MOT testing service being introduced by the MOT modernisation project.

Published 7 October 2014
Last updated 21 July 2015 + show all updates

1. 21 July 2015

   Added information about removing details of former employees from the VTS device, and updating the hours of operation.

2. 15 March 2015

   Updated the rules about the email address that should be provided for 'other' vehicle testing station (VTS) device roles.

3. 24 November 2014

   Updated the guidance for the different types of vehicle testing station roles.

4. 7 October 2014

   First published.