Guidance

My Charity Commission Account - guidance for trustees

How trustees set up their Charity Commission Account.

Applies to England and Wales

Request an account

All trustees can have an account to access online services on behalf of their charity or charities. You will need a link from your charity’s contact to set up an account. If you are unsure who your charity’s contact is, please check with the other trustees.

Make sure your registered email address is one that only you use and the address you want linked to your account.

Set up your account

Look out for an email with your setup link. While setting up your account, you will be asked to validate your date of birth and create your own password.

Validate your date of birth

We will ask you to confirm your date of birth so we can verify who are.

If the date of birth you enter is not accepted, this might be because it was not registered correctly.

You will need to speak to your charity contact who can amend it for you.

Create a password

Please make sure your password has at least:

  • 10 characters
  • 1 number
  • 1 uppercase letter

Access and permissions

With your account set up, you will be able to:

  • access all our online services for your charity
  • update and maintain your own personal details
  • see the names and email addresses of other trustees and their appointment dates
  • block the charity contact and super administrator from seeing your personal information

You won’t be able to add trustees to the charity, or view or edit other trustees’ personal information.

An administrator can grant you some administrator permissions to manage other users.

If granted, you will need to enable administrator permissions (this link opens a new page). This is to confirm your access is authorised by the other trustees.

Common issues

Find help with common issues (this link opens a new page) when signing into and using your account.

Sign in to Charity Commission online services

Updates to this page

Published 16 November 2023

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