My Charity Commission Account - guidance for trustees
How trustees set up their Charity Commission Account.
Applies to England and Wales
Request an account
All trustees can have an account to access online services on behalf of their charity or charities. You will need a link from your charity’s contact to set up an account. If you are unsure who your charity’s contact is, please check with the other trustees.
Make sure your registered email address is one that only you use and the address you want linked to your account.
Set up your account
Look out for an email with your setup link. While setting up your account, you will be asked to validate your date of birth and create your own password.
Validate your date of birth
We will ask you to confirm your date of birth so we can verify who are.
If the date of birth you enter is not accepted, this might be because it was not registered correctly.
You will need to speak to your charity contact who can amend it for you.
Create a password
Please make sure your password has at least:
- 10 characters
- 1 number
- 1 uppercase letter
Access and permissions
With your account set up, you will be able to:
- access all our online services for your charity
- update and maintain your own personal details
- see the names and email addresses of other trustees and their appointment dates
- block the charity contact and super administrator from seeing your personal information
You won’t be able to add trustees to the charity, or view or edit other trustees’ personal information.
An administrator can grant you some administrator permissions to manage other users.
If granted, you will need to enable administrator permissions (this link opens a new page). This is to confirm your access is authorised by the other trustees.
Common issues
Find help with common issues (this link opens a new page) when signing into and using your account.