Guidance

Phone menu options for HM Land Registry

Use these options to help navigate our phone menu.

• From: HM Land Registry
• Published: 5 August 2019
• Last updated: 14 October 2024 — See all updates

Applies to England and Wales

Support using our online services

The portal and Business e-services

If you are a business customer needing help with the portal or Business e-services:

• call 0300 006 0411
• select 1 for online services
• select 1 for the portal and Business e-services
• select option 1 for account maintenance, user problems that your administrator can’t resolve, or payment queries
• select option 2 for information about using the services
• select option 3 for difficulties lodging an application online

Search for land and property information or digital mortgage services

If you are using Search for land and property information or Sign your mortgage deed services:

• call 0300 006 0411
• select option 1 for online services
• select option 2 if you are searching for land or property information on our website

You need an email address to set up an account.

If you have a question about an order, your will need to provide the:

• address or title number of the property
• 10 or 11 digit World Pay reference

Applications

To find out what’s happening with an application (including applications for searches, sims or official copies):

• call 0300 006 0411
• select option 2 for applications
• select option 1

We can only discuss the details of an application with the person who sent it to us.

See the latest update to our services.

To discuss anything else relating to an application:

• call 0300 006 0411
• select option 2 for applications
• select option 2

Note: we will not expedite an official search unless the service standard has passed. You should apply at least 5 working days before completion to receive the official search certificate in time.

Get information from HM Land Registry

Land and property ownership

We do not hold the original deeds. You can get a copy of registers, plans and documents for a small fee.

For information on how to get deeds, documents or other land and property ownership information:

• call 0300 006 0411
• select option 3 for information
• select option 1

Contact details

We can only give guidance on how you can change a name or address on the register.

For information on keeping names and contact details up to date:

• call 0300 006 0411
• select option 3 for information
• select option 2

Boundaries

We do not routinely hold information about boundary ownership. If we do have information, we cannot:

• tell you who owns or is responsible for a boundary over the telephone.
• resolve or offer legal advice on disputes

For information on hedges, walls, trees and fences:

• call 0300 006 0411
• select option 3 for information
• select option 3

Help when someone dies

For information on what to do when someone dies:

• call 0300 006 0411
• select option 4

Published 5 August 2019
Last updated 14 October 2024 + show all updates

1. 14 October 2024

   Page updated to reflect the changes to our phone messaging, providing shorter and clearer menu options to callers.

2. 5 August 2019

   First published.