Updates: Rent Officer Handbook: general matters related to all Rent Officer work
2022
Judicial Review guidance has been omitted.
2020
Two new sections have been added.
The Judicial Review guidance section has been updated.
2018
A new row has been added to the update log.
Section added: Redaction – when to redact
Added section: Case Notes in VICTER
Case Notes in VICTER added to update log
The update log has been updated to reflect the new page: File naming for VICTER attachments and the update to the page: Equality Act – making our service as accessible as possible
File naming for VICTER attachments page has been added.
Equality Act – making our service as accessible as possible page has been updated.
This manual section has been updated to include the new page: Lettings Information – Data Security.
The creation of the new page - Lettings Information – Data Security has been included in the update log.
7 February 2018, Students – Halls of Residence, page updated
24 November 2017, Quality Assurance - Minimum Data Standards, page updated
24 November 2017, Scarcity, page updated
3 November 2017, Services – Excluded Items, page updated
3 November 2017, Services – Included Items, page updated
3 November 2017, Natural Justice, page updated
3 November 2017, Closed markets, page updated
7 September 2017, Consultations, Page Updated
22 March 2017, Guidance , Page Updated
20 March 2017, Lettings Information – 12 month renewals, New page
15 March 2017, Housing benefit – Size Criteria, Page Updated
15 March 2017, Housing benefit – Carers and Size Criteria, Page Updated
15 March 2017, Equality Act, Page Updated
15 March 2017, LHA Capped Rates, Page Updated
1 March 2017, LHA General Information, Page Updated
20 January 2017, Caravans excluding Site Rents, Page Updated
2017
Updated definitions for:
• Agricultural Tenancy (Residential)
• Determination
• Disrepair
• Dwelling
• Effective date
• Exceptionally High Rent
• Fair Rent
• Full Repairing and Insuring (FRI)
• Health education recreation banking and shopping (HERBS)
• Houses in Multiple Occupation (HMO)
• Joint Tenant
• Local Reference Rent
• Mutual Exchange
• Protected Tenancy
• Redetermination (RD, or ReDet)
• Register of Fair Rents
• Rent Officer determination
• Secure Tenancy
• Services
• Shared Ownership
• Single Room Rent
• Tenant's improvements
• Tenure
• Upper Tribunal (Lands Chamber)
• Withdrawal
Update to "potentially violent people" section. Now named "Risks to staff and warning markers."
'Equality Act – making our service as accessible as possible' has been updated.
'Gudiance' has been updated
A new version to the glossary of terms previously held in - Tenancy information.