Rhowch wybod am broblem drwy ddefnyddio’r Gwasanaeth Datganiadau Tollau
Dysgwch beth i’w wneud os ydych yn profi problem wrth gyflwyno datganiad drwy ddefnyddio’r Gwasanaeth Datganiadau Tollau.
Os ydych yn dod o hyd i broblem wrth ddefnyddio’r Gwasanaeth Datganiadau Tollau (CDS) i symud nwyddau dros y ffin, gwiriwch y canlynol:
Os na allwch ddatrys y broblem, defnyddiwch y ffurflen ar-lein i roi gwybod i CThEF am CDS Operations.
Pwy ddylai ddefnyddio’r ffurflen hon
Dylech ddefnyddio’r ffurflen hon i roi gwybod am broblem wrth ddefnyddio’r Gwasanaeth Datganiadau Tollau os ydych yn un o’r canlynol:
- mewnforiwr neu allforiwr
- asiant mewnforiwr neu allforiwr
- cwmni sy’n creu cynhyrchion meddalwedd
- darparwr Gwasanaeth Cymunedol (CSP)
- adran o’r llywodraeth
- llwythwr neu gariwr
Pwy na ddylai ddefnyddio’r ffurflen hon
Ni ddylech ddefnyddio’r ffurflen hon i roi gwybod am broblem gyda’r canlynol:
- cofrestru ar gyfer y Gwasanaeth Datganiadau Tollau — cysylltwch â’r llinell gymorth mewnforio ac allforio: ymholiadau cyffredinol (yn agor tudalen Saesneg)
- y Cyfrif Ariannol ar gyfer y Tollau — dewiswch y cysylltiad ‘Help gyda’r dudalen hon’ ar waelod y sgrin lle mae’r broblem yn digwydd a rhoi manylion am yr hyn yr oeddech yn ei wneud a beth aeth o’i le
- datganiad a gyflwynwyd o dan amgylchiadau prawf (Ymarfer Gwisg ar gyfer Masnachwyr) — anfonwch e-bost at tdrcommunications@hmrc.gov.uk
Yr hyn y bydd ei angen arnoch
Ar gyfer mewnforion
Cyn i chi ddechrau’r ffurflen, mae’n bosibl y bydd angen y canlynol arnoch:
- eich Cyfeirnod Lleol
- eich Cyfeirnod Symud
- y cod gwall rydych wedi’i chael
- disgrifiad o’r broblem rydych yn ei hwynebu
Ar gyfer allforion
Cyn i chi ddechrau’r ffurflen, mae’n bosibl y bydd angen y canlynol arnoch:
- eich Cyfeirnod Unigryw y Llwyth ar gyfer Datganiad
- eich Prif Gyfeirnod Unigryw y Llwyth
- eich manylion symud, megis dyddiad symud, lleoliad a manylion nwyddau, codau nwyddau a chyrchwlad
- y neges o ran statws manylion y stocrestr
- ID trafodaeth o’ch meddalwedd
- y cod gwall rydych wedi’i chael
- disgrifiad o’r broblem rydych yn ei hwynebu
Cyflwynwch y ffurflen
Bydd y ffurflen ar-lein yn gofyn cyfres o gwestiynau i chi ddeall y broblem rydych yn ei chael a brys y mater.
Dilynwch y cyfarwyddiadau ar bob tudalen i gyflwyno’ch ymatebion a llenwi’r ffurflen.
Byddwch yn gallu:
- cadw’ch cais a dod yn ôl yn nes ymlaen
- gwirio’ch atebion ar ddiwedd y ffurflen ar-lein cyn ei chyflwyno
- argraffu copi o’ch ffurflen wedi’i llenwi
Ni fydd y ffurflen yn parhau i fod ar gael ar-lein ar ôl i chi ei chyflwyno.
Ar ôl i chi gyflwyno’r ffurflen
Ar ôl i chi gyflwyno’r ffurflen, byddwch yn cael e-bost cadarnhau gyda chyfeirnod.
Os ystyrir eich problem ar frys, byddwch yn cael ymateb cyn pen 2 awr. Bydd pob problem arall yn cael ei ymateb cyn pen 24 awr.
Updates to this page
-
Planned downtime for the online reporting form, from 7pm to 11pm on Tuesday 25 March 2025 has been added.
-
Planned downtime from 7:30pm on Friday 7 March 2025 to 7am Saturday 8 March 2025 has changed to 7:30pm on Friday 14 March 2025 to 7am Saturday 15 March 2025.
-
A service issue for the online form to report a problem with the Customs Declaration Service has been added.
-
Added Welsh translation.
-
A service issue for the online form to report a problem with the Customs Declaration Service has now been resolved.
-
A service issue for the online form to report a problem with the Customs Declaration Service has been added.
-
A service issue for the online form to report a problem with the Customs Declaration Service has now been resolved.
-
A service issue for the online form to report a problem with the Customs Declaration Service has been added.
-
Planned downtime for the online reporting form, from 7:30pm on Friday 29 November 2024 to 7am on Saturday 30 November 2024 has been added.
-
Planned downtime for the online reporting form, from 7:30pm on Friday 1 November 2024 to 7am on Saturday 2 November 2024 has been added.
-
Planned downtime for the online reporting form, from 7:30pm on Friday 4 October 2024 to 7am on Saturday 5 October 2024 has been added.
-
A service issue for the online form to report a problem with the Customs Declaration Service has now been resolved.
-
A service issue for the online form to report a problem with the Customs Declaration Service has been added.
-
Due to scheduled maintenance, the online form to report a problem with the Customs Declaration Service will be unavailable from 7:30pm on Friday 6 September 2024 to 7am Saturday 7 September 2024.
-
Added additional information on what you'll need to use the form to report a problem when using the Customs Declaration Service.
-
Planned downtime for the online reporting form, from 7:30pm on Friday 2 August 2024 to 7am on Saturday 3 August 2024 has been added.
-
Planned downtime for the online reporting form, from 7:30pm on Friday 5 July 2024 to 7am on Saturday 6 July 2024 has been added.
-
Planned downtime for the online reporting form, from 7:30pm on Friday 7 June 2024 to 7am on Saturday 8 June 2024 has been added.
-
Planned downtime for the online reporting form, from 7:30pm to 9pm on Friday 3 May 2024 has been added.
-
Planned downtime for the online reporting form, from 7:30pm on Friday 5 April 2024 to 7am on Saturday 6 April 2024.
-
Planned downtime for the online reporting form, from 10pm to 11pm on Monday 25 March 2024 has been added.
-
Planned downtime for the online reporting form, from 8pm on Friday 1 March 2024 to 7am on Saturday 2 March 2024 has been added.
-
You should now call the Imports and exports helpline to report a problem when registering for the Customs Declaration Service.
-
First published.