Guidance

Request environmental protection equipment

Fire and rescue services in England can use this service to request a pump service or environmental protection equipment from the Environment Agency.

From:
Environment Agency
Published
1 October 2024

Applies to England

Before you start

You need to know the:

  • delivery address for where you want the equipment delivered
  • address for where the pumps are located if you’re requesting a pump service
  • name, contact number and email address of the person receiving the equipment

Start now

After you’ve sent a request

The Environment Agency will process your order and send you a confirmation email.

When you receive the order, you must send an email to the Environment Agency to confirm receipt within 5 calendar days. Send the email to: frs.orders@environment-agency.gov.uk

Equipment catalogue

Download a list of equipment that is available to order from the Environment Agency.

Pollution control equipment catalogue

PDF, 994 KB, 14 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email defra.helpline@defra.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Request equipment that is not listed

If equipment you need is not listed, email frs.orders@environment-agency.gov.uk and provide a:

  • full description of the item
  • brief explanation of why you need it

The Environment Agency will:

  • check the suitability of the equipment
  • decide on whether to provide the equipment, and add it to the catalogue

Get help

For help requesting equipment or to provide feedback, email: frs.orders@environment-agency.gov.uk

Updates to this page

Published 1 October 2024

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