Request environmental protection equipment
Fire and rescue services in England can use this service to request a pump service or environmental protection equipment from the Environment Agency.
Applies to England
Requests for equipment received between 9 December 2024 and 11 January 2025 will be processed from 13 January 2025.
For urgent requests, phone 087 0850 6506.
Before you start
You need to know the:
- delivery address for where you want the equipment delivered
- address for where the pumps are located if you’re requesting a pump service
- name, contact number and email address of the person receiving the equipment
After you’ve sent a request
The Environment Agency will process your order and send you a confirmation email.
When you receive the order, you must send an email to the Environment Agency to confirm receipt within 5 calendar days. Send the email to: frs.orders@environment-agency.gov.uk
Equipment catalogue
Download a list of equipment that is available to order from the Environment Agency.
Request equipment that is not listed
If equipment you need is not listed, email frs.orders@environment-agency.gov.uk and provide a:
- full description of the item
- brief explanation of why you need it
The Environment Agency will:
- check the suitability of the equipment
- decide on whether to provide the equipment, and add it to the catalogue
Get help
For help requesting equipment or to provide feedback, email: frs.orders@environment-agency.gov.uk
Updates to this page
Published 1 October 2024Last updated 6 December 2024 + show all updates
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Requests for equipment received between 9 December 2024 and 11 January 2025 will be processed from 13 January 2025.
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First published.