Guidance

Spelthorne: Swan House

Swan House, is a probation contact centre, within the Kent, Surrey & Sussex region.

• From: HM Prison and Probation Service, Probation Service and Ministry of Justice
• Published: 20 January 2021

Applies to England and Wales

Office address and contact details

Swan House
Knowle Green
Staines
Surrey
TW18 1AJ

See map

Office phone number: 01482 736 723

Office email address: KSSPS.StainesReception@justice.gov.uk

Opening times

• Monday: 9am to 5pm
• Tuesday: 9am to 9pm
• Wednesday: 9am to 5pm
• Thursday: 9am to 9pm
• Friday: 9am to 5pm
• Saturday: closed
• Sunday: closed
• Bank holidays: closed

Getting here

Find this probation contact centre, on a map.

Walking

• 7 minute walk from Staines train station
• 15 minutes from Staines bus station

To plan your journey by public transport

Please use White bus or Southwestern railway to plan your journey.

Parking

• visitor parking available
• local car parks available

Accessibility facilities

• disabled access and disabled toilet
• assistance dogs are welcome, please make sure site is aware prior to arriving
• disabled parking available
• the building has hearing enhancement facilities available by prior arrangement

Court Buildings

Find a court or tribunal building.

Local approved premises

See the list of approved premises in your area.

Problems and complaints

If you have any problems or complaints contact the office directly. You can also report any problems with this page at this address seenps.SurreyOM@justice.gov.uk.

If you can’t resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

Published 20 January 2021