Guidance

Submit or respond to an application with MyHMCTS

Submit or respond to online applications for certain civil, family and tribunal cases.

From:
HM Courts & Tribunals Service
Published
19 October 2020
Last updated
13 March 2024 — See all updates

This service is for solicitors and other professionals.

Use this service to submit applications for:

  • civil damages claims
  • civil money claims
  • divorce
  • employment tribunals
  • family public law order
  • financial remedy
  • immigration and asylum appeals
  • probate

Before you start

To use the service, your organisation must have registered for a MyHMCTS account. Once registered, your organisation will have a MyHMCTS account listed administrator. They can add more account administrators and will invite you to join your organisation’s MyHMCTS account. Only account administrators can add users.

Once invited, you will receive an email to finish setting up your account. This email will come from hm.courts.and.tribunals.registrations@notifications.service.gov.uk. All emails, including verification codes, will come from this email address.

You must add the address to your email’s safe sender list. If your organisation has extra security software, you must add it to that safe sender list as well. If you have an IT department, they can help you do this. If you do not have an IT department you can search for ‘safe sender list’ in your email’s help tool.

You must create your password within 20 days. If you do not create your password in time, your account administrator can re-invite you.

Access MyHMCTS

Once your account is set up, you can access MyHMCTS to manage and create cases.

Start now

Verifying your account

Each time you log in, we will send you a verification code to enter. The code will work for 90 minutes.

If you take longer than 90 minutes to verify you will have to log back in to request a new code.

If an expected code has not arrived after 20 minutes, please contact MyHMCTSsupport@justice.gov.uk.

If you cannot apply online

Some applications cannot be submitted with MyHMCTS and can only be submitted on paper.

Probate

Apply for probate using a paper form

Immigration and asylum appeals

Apply for immigration and asylum appeals using a paper form

Case management and submission guidance

See the following guidance for managing, submitting and responding to cases in MyHMCTS:

Managing a case in Welsh

You can create and manage your cases in Welsh by selecting the language toggle link (Cymraeg) in the top right of any page in MyHMCTS. This is only available when managing a case, not when registering or managing an organisation.

If the language toggle link is not working, email MyHMCTSsupport@justice.gov.uk.

If a translation is not appearing correctly, email welsh.language.unit.manager@justice.gov.uk. When there is an update in the service, you may see English text in place of Welsh while a translation is pending.

If you need support with a case, see the guidance on managing cases and case access in MyHMCTS.

Get help with MyHMCTS

If you do not yet have an account

You cannot create an account for yourself. If you have tried to register and have been told that the Solicitors Regulation Authority (SRA) ID or Payment by Account (PBA) number is already in use, then you must contact your MyHMCTS account listed administrator.

If you are unable to find your MyHMCTS account administrator, you can email MyHMCTSsupport@justice.gov.uk. We aim to respond within 5 working days.

Accessing your MyHMCTS account

If you are having trouble accessing MyHMCTS, make sure you are using the correct link. To manage a case, you must use https://manage-case.platform.hmcts.net.

If you are an account administrator and need to manage the organisation or a user’s account, use https://manage-org.platform.hmcts.net.

You should also make sure you:

  • check your internet browser is up to date – we recommend you use Google Chrome or Microsoft Edge (you cannot use Internet Explorer or Apple Safari)
  • clear your cookies and your cache
  • check your firewall and security settings

We recommend that you bookmark or favourite MyHMCTS in your internet browser. You should only create the bookmark or favourite once you have signed in and are on the homepage. Do not create it from the sign in or verification pages, or while you have a case open.

If you are still having trouble accessing MyHMCTS, try using a different device to sign in.

If you have an IT support team, they will be able to help with any device, browser and security issues.

If you have an issue with your MyHMCTS account, you should contact an account administrator in your organisation.

If you need additional support with your MyHMCTS account, email MyHMCTSsupport@justice.gov.uk. We aim to respond within 5 working days.

Managing cases and case access in MyHMCTS

Find guidance for case administration tasks in MyHMCTS, including filing a notice of change.

If you need support with a particular case or with managing a case in MyHMCTS, see the appropriate service guidance to find out who to contact.

For a list of links to service guidance see case management and submission guidance.

Updates to this page

Published 19 October 2020
Last updated 13 March 2024 + show all updates

  1. Added guidance about managing cases in Welsh

  2. First published.

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