Contacting HMRC
How to check service levels, forums, contact HMRC and raise complaints or issues.
HMRC’s service dashboard for agents
Use HMRC’s service dashboard to check current processing times and service levels for post and online requests.
‘Where’s my reply?’ for tax agents
Find out when you can expect to get a reply from HMRC to a query or request you have made.
The HMRC Community Forums will help you find answers to your questions about tax and benefits. There are two main forums:
- Customer Forums which are open to everyone to view but need a sign-in to post
- Agent Forums which require signing in to view and post
You can also follow a number of HMRC social media channels.
You can complain to HMRC. Contact HMRC as soon as possible if you have a complaint about their service.
To make a complaint to HMRC on behalf of your client you must be appointed as their tax agent.
You can also consider using the Agent Account Managers service HMRC provide for tax agents and advisers to help resolve client-specific issues.