Using an express operator to import and export
Check what customs charges apply when using an express operator (previously called a fast parcel operator) to make import and export customs declarations.
Applies to England, Scotland and Wales
Express operators will often complete the import or export declarations on your behalf as part of their services.
You may need to give them details about the goods so that they can complete any import or export declarations correctly. It’s important you provide them with accurate information.
Express operators may not move certain goods, for example, foods or chemicals. If in doubt check with your express operator.
Charges that can apply
You may have to pay Customs Duty or import VAT charges on parcels when you send or receive them from outside Great Britain (England, Wales or Scotland) depending on the value.
Find out more about sending parcels to and from Northern Ireland.
If you want to reduce Customs Duty charges
Customs Duty can be reduced in certain cases. This may include:
- reliefs depending on what the goods are and what you do with them
- paying less Customs Duty on goods from a country with a UK trade agreement, including the EU
Find out more about paying a reduced amount of Customs Duty.
Your express operator may also charge a fee for the services they’ve provided. They’ll often expect the person receiving the goods to pay any charges and fees.
Updates to this page
Published 1 July 2021Last updated 6 February 2025 + show all updates
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Terminology for 'fast parcel operator' updated to 'express operator'.
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First published.