Guidance

When a guest refuses to leave accommodation: Homes for Ukraine

How to have sponsorship arrangements set up to end amicably, and what to do if a guest refuses to leave.

• From: Ministry of Housing, Communities and Local Government and Department for Levelling Up, Housing and Communities
• Published: 16 January 2023

Applies to England

Both host and guest should be clear on the terms of the accommodation arrangements at the outset of their sponsorship arrangement.

Ending sponsorship arrangements amicably

We expect that arrangements will be ended amicably and would encourage hosts to work with their guests to resolve issues and reach a mutually agreed outcome.

Where the sponsorship arrangement is being ended, and the guest requires further support for accommodation, the guest or host should contact their council to ask about rematching to another sponsor. The host should make the council aware of the sponsorship coming to an end.

Published 16 January 2023