ALM01100 - Introduction: help and guidance

The internet

For issues with payroll, employers can go to www.gov.uk/business-tax/paye

Employers can use new HMRC webinars to learn about their payroll. HMRC presentations cover a wide range topics.

Online services

For information and help using our Online Services, go to https://www.gov.uk/government/organisations/hm-revenue-customs/contact/online-services-helpdesk

Services

For more help, employers can contact the Online Services Helpdesk by:

• phone on 0300 200 3600

• You can use Relay UK if you cannot hear or speak on the phone, dial 18001 then 0300 200 3600.

Basic PAYE Tools

The Basic PAYE Tools is software that you download onto an employer’s computer. It will help employers run your payroll throughout the year. It is designed for employers who have 9 or fewer employees, and they can use it to calculate payroll deductions and then report payroll information online in real time.

To find out more information about the Basic PAYE Tools and other HMRC recognised software, go to www.gov.uk/payroll-software

Employer helplines

• Employer phone 0300 200 3200.

• If you have a hearing or speech impairment, you can use Relay UK - dial 18001 then 0300 200 3200.

Employers must tell us their employer PAYE and Accounts Office references when you contact us.

Employers will find them on correspondence HMRC have sent to them.

Employer helpbooks and forms

Helpbooks and forms are available to download.

Go to www.gov.uk/government/collections/payroll-publications-for-employers

Yr laith Gymraeg

I lawrlwytho ffurflenni a llyfrynnau cymorth Cymraeg, ewch i www.gov.uk/cymraegsgroliwch i

lawr i’r pennawd ‘Treth’ a dilynwch y cysylltiadau ‘Ffurflenni Cyllid a Thollau EM (CThEM)’ ac

‘Arweiniad a thaflenni gwybodaeth CThEM’.

Forms and guidance in Braille, large print and audio

For details of employer forms and guidance in Braille, large print or audio, employers can phone the Employer Orderline on 0300 123 1074 and ask to speak to the Customer Service Team.

Education services from the Digital Delivery Team

Find out more about our live and recorded webinars, go to https://www.gov.uk/government/collections/hmrc-webinars-email-alerts-and-videos

To view our video clips, go to www.youtube.com/hmrcgovuk

Employer Bulletin online

Employer Bulletins contain information and news for employers. We publish these 6 times a year.

Employer email alerts

We strongly recommend that employers register to receive email alerts. These will prompt and direct them to:

• each new edition or news about the Basic PAYE Tools

• the Employer Bulletin

• important new information

HM Revenue and Customs

If employers have a query about one of their PAYE schemes, they can:

• phone the Employer Helpline on 0300 200 3200

• write to

PT Operations North East England
HM Revenue and Customs
BX9 1BX
United Kingdom

Employers must provide employer PAYE and Accounts Office references when they contact us. Employers will find them on correspondence HMRC have sent to them.

Couriers should use a different address.

Your rights and obligations

The HMRC Charter explains what employers can expect from us and what we expect from them.