CCM14000 - Closing the Enquiry: contents

1. CCM14010

   Overview of closing the enquiry
2. CCM14030

   Penalties: General
3. CCM14040

   Method of closing the enquiry
4. CCM14060

   No adjustment needed to the claim
5. CCM14100

   Adjustment needed to the claim but a penalty is not appropriate
6. CCM14105

   Adjustment needed to the claim but no penalty appropriate: Is adjustment needed for other years
7. CCM14106

   Adjustment needed for other years
8. CCM14130

   Informing the customer
9. CCM14140

   Informing the customer: Enquiry closure letter
10. CCM14150

    Processing the adjusted claim
11. CCM14160

    Adjusted awards: Appeals
12. CCM14170

    Closing the records
13. CCM14200

    Adjustment needed to the claim and penalties appropriate: Overview of settlement including penalties
14. CCM14205

    Adjustment needed to the claim and penalties appropriate: Are adjustments needed for other years
15. CCM14210

    Adjustment needed to the claim and penalties appropriate: Who will meet the settlement
16. CCM14215

    Who will meet the settlement?
17. CCM14220

    Issuing the penalty leaflet
18. CCM14230

    Issuing the penalty leaflet: Cases worked by correspondence
19. CCM14240

    Issuing the penalty leaflet: Telephone calls
20. CCM14260

    Penalty cases: Informing the claimant(s)
21. CCM14265

    Penalty cases: Amending the award
22. CCM14267

    Penalty cases: Amending the award
23. CCM14268

    Penalty cases: Amending the award
24. CCM14270

    Penalty cases: Appeal received
25. CCM14335

    Time limits for penalties
26. CCM14336

    Time limits for penalties: Examples
27. CCM14410

    Closing the office records and noting TCW
28. CCM14495

    Interaction with state benefits
29. CCM14510

    SA and TC Enquiries: Failure to negotiate a settlement/formal proceedings