CCM5000 - Working the examination: Contents
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CCM5010Couples: Confidentiality
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CCM5020Obtaining information from claimant(s)
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CCM5030Options if information requested is not received or letter returned RLS
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CCM5040Child Benefit information: Formal action to progress the examination
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CCM5050Statutory authorities for obtaining information
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CCM5060Similarities between Ss 14, 15 and 16
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CCM5070Differences between Ss 14, 15 and 16
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CCM5080Meaning of "information or evidence"
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CCM5090Formal Notice to be used for S14, S16 and S19 cases
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CCM5100What cannot be required by notice
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CCM5110What you are not allowed to do under the Statutory Powers at Ss 14, 15 and 16
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CCM5120Time to comply to be stated in notice
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CCM5130Who to give notice to (Ss 14 & 16)
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CCM5140Dates for issuing notices to both claimants
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CCM5150Who to give notice to (S15)
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CCM5160Notice to be used for examinations involving Changes of Circumstances (CoCs)
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CCM5170No right of appeal
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CCM5180Time to comply
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CCM5190Inability to comply
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CCM5200Failure to comply with an information notice
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CCM5210Pre-award examinations: Checking for reasons for failure to supply information
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CCM5225Unauthorised access and complex cases
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CCM5250Failure to comply with an information notice: Post award
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CCM5260Factors to consider in deciding whether to amend or terminate the award or issue a formal notice
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CCM5270When to terminate / amend
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CCM5285Pre award: Letter returned RLS or address is false
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CCM5287Post Award: Letter returned RLS or address is false
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CCM5290Making initial or revised decision / amending or terminating awards without first issuing formal information notices
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CCM5350Meetings
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CCM5355Meetings: Video and tape recording
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CCM5370Location of meetings: claimant's(s') home
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CCM5380Meetings at claimant's(s') home: Conduct
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CCM5390Meetings at claimant's(s') home: Personal safety: Managers
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CCM5400Meetings at claimant's(s') home: Personal safety: Claimant Compliance Officers
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CCM5410Surveillance
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CCM5420Meaning of intrusive surveillance
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CCM5430Meaning of directed surveillance
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CCM5440Work that is not directed surveillance
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CCM5450Obtaining authority for directed surveillance
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CCM5460Surveillance: Informers: Limits on information to be obtained from third parties
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CCM5470Where to consider information
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CCM5475Process to obtain call history / transcript from Call Centre
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CCM5480Claimant(s) questions details of claim
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CCM5490Avoiding delay
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CCM5500Third party information and statutory authority
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CCM5510Types of information or evidence which can be obtained from third parties
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CCM5520Timing of approaches to third parties
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CCM5530Ensuring clarity in your request for third party information
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CCM5540Non receipt of information requested from third parties
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CCM5550Action to take if no response from third party