CCM8000 - Closing the Examination: contents
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CCM8020Overview of Closing the Examination
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CCM8030Customer asks you to take into account reduced income
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CCM8050Other factors with a bearing on the amount of the overpayment
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CCM8060Penalties - General
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CCM8070No adjustment needed to the Claim
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CCM8080No adjustment needed to the claim - Informing the customer
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CCM8090Processing the Claim
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CCM8100Office Records
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CCM8110Adjustment needed to the claim but a penalty is not appropriate
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CCM8115Adjustment needed to the claim but a penalty is not appropriate - Are adjustments needed for other years
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CCM8116Adjustment needed for other years
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CCM8125In-year recoveries
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CCM8126In-year recoveries for claims made in the wrong capacity
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CCM8129In-year recoveries - examples
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CCM8130Informing the Customer - General
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CCM8140Informing the Customer - Overpayment
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CCM8150Informing the Customer - Closure Letter
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CCM8160Processing the Claim - General
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CCM8170Appeals
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CCM8180Recoveries
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CCM8190TCW and Office Records
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CCM8230Adjustment needed to the claim and Penalties appropriate - Overview of settlement including penalties
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CCM8232Adjustment needed to the claim and penalty appropriate - Are adjustments needed for other years
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CCM8240Adjustment needed to the claim and Penalties appropriate - Who will meet the settlement?
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CCM8250Who will meet the settlement? - Single Customer
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CCM8260Who will meet the settlement? - A couple who are now separated
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CCM8270Who will meet the settlement? - A couple who are jointly responsible for the debt and penalties
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CCM8280Who will meet the settlement? - A couple where the penalty relates to a failure to notify a change of circumstances
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CCM8290Who will meet the settlement? - A couple where one is an innocent partner
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CCM8300Issuing the Penalty Leaflet
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CCM8310Issuing the Penalty Leaflet - cases worked by correspondence
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CCM8320Issuing the Penalty Leaflet - telephone calls
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CCM8330Issuing the Penalty Leaflet - penalties for failure to notify change of circumstances
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CCM8370Penalty Cases - Informing the Customer(s)
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CCM8380Amending or Processing the Award
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CCM8390Right of Appeal
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CCM8400Calculating the Overpaid Credits - The Amount
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CCM8500Penalty Only Offers
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CCM8630Closing the Office Records and Noting TCW