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  1. Home
HMRC internal manual

Complaint Handling Guidance

From:
HM Revenue & Customs
Published
12 April 2016
Updated:
14 January 2025 - See all updates
  1. Back to contents

CHG400 - Defining and recording a complaint: Contents

  1. CHG405
    General
  2. CHG406
    Recognising Complaints
  3. CHG407
    Financial Redress - should we record a complaint
  4. CHG408
    Digital complaints’ form and email complaints
  5. CHG410
    Complaints and appeals
  6. CHG415
    Extra-statutory concessions and Codes of Practice, including ESC A19 and CoP26
  7. CHG420
    Severe delays in avoidance scheme enquiries
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