CH405354 - Charging penalties: suspending penalties: managing suspensions: no certificate of compliance, how to activate a suspended penalty
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<h2>No ‘Certificate of compliance’ NPPS11 or other written confirmation received</h2><p>Where the signed Certificate, or other evidence, is not received and you have already issued</p><ul><li class="filledcircle">a reminder letter NPPS11c and further form NPPS11, and</li><li class="filledcircle">checked for later address</li></ul><p>then you must now charge the suspended penalty by taking the following action:</p><ul><li class="filledcircle">select ‘reactivate suspended penalty’ from the (Take action) box on drop down menu in NPPS</li><li class="filledcircle">select ‘suspense conditions met?’ and then ‘customer did not reply’</li><li class="filledcircle">enter your name as the decision maker and use the free text box to complete the reason for your decision</li><li class="filledcircle">issue NPPS12a to advise the person that the penalty will be charged.</li></ul><h2>VAT cases</h2><p>Following the issue of NPPS12a as described above</p><ul><li class="filledcircle">in a non-VAT mainframe case create a charge on SAFE, or</li><li class="filledcircle">in a VAT mainframe case complete a VAT651 (and send documents for scanning onto Electronic Folder (EF)) followed by a VAT292.</li></ul><h2>Contract settlement cases</h2><p>Where the penalty was included in a contract settlement you will need to create a charge in (This content has been withheld because of exemptions in the Freedom of Information Act 2000).</p>