CH830000 - Agent operational guidance: poor agent behaviour: contents

1. CH830100

   Overview
2. CH840000

   Agent's behaviour, although legal, gives HMRC cause for concern
3. CH845000

   Poor technical ability
4. CH850000

   suspicious repayment or registration activity
5. CH855000

   Rude, abusive, threatening or violent agents
6. CH860000

   Reporting poor agent behaviour
7. CH860100

   What happens to reports of poor agent behaviour
8. CH860200

   Reporting agent misconduct