CISR68010 - The Scheme: Monthly Return: Rapid Data Capture: introduction

| CISR68600 | Action guide contents | |—————————————————————————————————–|———————–|

This part of the manual outlines the processes to be undertaken by HMRC’s Operational Support (OS) staff, based at the Rapid Data Capture Processing Centre at Netherton, near Liverpool, in respect of contractor monthly returns that cannot be processed by the Aspire Rapid Data Capture (RDC) process.

The manual sets out:

  • the processes within the overall context of CIS
  • provides details of how those tasks and processes are undertaken.

In summary, RDC is primarily a scanning process that enables the capture of CIS contractor monthly returns (CIS300). The process starts with the receipt and opening of post by Aspire staff and ends with the capture of data on to the CIS computer system.

Images of the original paper returns will, where scanning has been successful, be stored and the paper copy will then be archived prior to being securely destroyed. However, it will be possible to retrieve images of the CIS300 subject only to the request being made in writing. Any requests made by telephone must be confirmed in writing or it will not be acted upon. The CISR caseworker will then retrieve and print off the image of the CIS300 from the Fujitsu system and the images will then be faxed to the office requesting it. In the main, this will probably be a compliance section although requests may also be received from other HMRC staff in connection with complaints or Tribunal proceedings. Copies of the scanned image will be retained on file for two months after the written request is received.

Aspire staff based at Netherton will assist the RDC process by ensuring that, where necessary, items are referred to HMRC OS staff for manual intervention (for example, where it is not possible to process a return by RDC). Those referrals may be at the post opening stage or as a result of failures during the capture process.

The processes to be followed from when returns are first received at Netherton are set out within the Action Guide. This commences at CISR68600.