CISR68770 - Monthly Return: Rapid Data Capture (RDC) guidance: Accounts Office reference missing from the contractor's monthly return

| CISR68000 | Information guide contents | |—————————————————————————————————–|—————————-|

Where a manual return, CIS300 (man), only has a missing Accounts Office (AO) reference but other than this omission the return could be scanned, take the following steps:

  1. Attempt to trace the AO reference using current tracing procedures.
  2. If the AO reference is found, enter this clearly and carefully in Black ink in the Accounts Office Reference field on page 1 of the return. The user should initial the entry in the blank area to the right of the statement ‘Photocopies are not acceptable’. The form should then be sent back to Aspire for scanning. See CISR68790.
  3. Where an AO reference cannot be traced, the user should select, from the spreadsheet maintained by the Netherton team, the next pseudo Accounts Office reference number (NOREFX). In this pseudo reference ‘X’ represents the incremental digit or digits. The user should then enter it in the Accounts Office reference field immediately following the pre-printed letter P*. (The pre-printed letter P* can be followed by numbers up to 9999. At this point, incremented numbers can then be applied instead to the boxes immediately preceding the letter P).

The customer does not need to be told that a pseudo AO reference has been used as this is merely a way of getting data onto the CIS computer system. Furthermore, correction of the reference number will be carried out later when the case appears on the unmatched worklist.

The user should then initial the entry as described in part two above before passing the return back to Aspire. See CISR68790.