COM123052 - Repayments / reallocations: repayment cancellation: cancelled payable orders - banking operations office (Action Guide)

To deal with spreadsheet 1913 or 2601, or forms FW1449A or FW1960 consider steps 1 - 8 below. The guide is presented as follows.

Initial action on receipt of spreadsheet 1913 or 2601, or forms FW1449A or FW1960 Steps 1 - 2

How to dispose of overpayment Steps 3 - 8

Initial action on receipt of spreadsheet 1913 or 2601, or forms FW1449A or FW1960

1. Use Function RAPP (Revise AP Pursuit) to prevent COTAX making automatic repayments and reallocations, by setting the inhibit reallocation and repayment signal to ‘Y’.

2. Use Function CNPO (Cancel Payable Order) to record the cancellation of the payable order on the COTAX record.

Note: The repayment may already have been cancelled.

How to dispose of overpayment

3. Use Function VPPD (View Payment and Posting Details) to check if there is any outstanding COTAX liability.

4. If there is, use Function DPUR (Display Pursuit Action) to check if the case is working with Debt Management and Banking. If it is confirm that they have no objection to your proposed reallocation.

5. Use Function REAW (Direct Reallocation Within COTAX) to reallocate the overpayment.

6. If there is no outstanding COTAX liability but there is a known unpaid liability on SAFE, use Function REAO (Direct Reallocation Out Of COTAX) to transfer the overpayment to OAS.

7. If there is no unpaid liability on COTAX or SAFE, use Function DREP (Direct Repayment) to issue a fresh repayment.

Note: If the destination of the repayment is in doubt, contact the agent before making it and ask for written confirmation of the payee and method of repayment required.

8. Use Function RAPP (Revise AP Pursuit) to set the inhibit reallocation and repayment signal to ‘N’.