COM42081 - Case records: maintaining case records: temporary address used by debt management (Action Guide)
To deal with a request to issue payment applications to a temporary address, consider steps 1 - 4 below. The guide is presented as follows.
Action | Steps |
---|---|
Enter temporary address on COTAX | Steps 1 - 3 |
When end of period of use of temporary address expires | Step 4 |
Enter temporary address on COTAX
1. Use function ACOM (Amend Communication Details) to enter the temporary address on the company record.
2. Make a note on IDMS.
3. B/F until the end of the period of use of the temporary address.
When end of period of use of temporary address expires
4. When the B/F expires, use function ACOM to delete the temporary communication address.