COM91010 - Payments: payments returned by the bank, debt management office
If the bank recalls a payment or returns a cheque unpaid, the credit is removed from the customer record.
Although these payments are known as ‘Recalled Payments’, you should take care when corresponding with the company as there are many different reasons why a payment could be returned. You should therefore refer to these payments as ‘Unpaid’ to avoid any complaints being made.
You must treat any payment re-presented or replaced by the company for any reason as if it were a fresh payment. The new payment therefore has a later EDP than the original payment.
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