COM92021 - Payments: tracing a payment: tracing a payment in a responsible office (Action Guide)

To trace a payment in a responsible office, consider steps 1 - 7 below.

Note: You must give priority to missing / alleged payment cases at all stages to avoid complaints and possible claims for compensation.

The guide is presented as follows.

Initial action to trace a payment	Steps 1 - 6
Missing / alleged payment cannot be traced	Step 7

Initial action to trace a payment

1.	Where you have received payment details, use the Trace Payment function in the Receipts Clearing System (RCS) to search for the payment. If you do not hold this information go to step 2.
2.	Use Function VPPD (View Payment and Posting Details) to check whether the payment has been allocated to a different AP, Suspense Record or the Group Payment Record or reallocated to another liability.
3.	Check ITSA, SAFE and BROCS to see if the payment has been allocated to another head of duty, for example PAYE.
4.	If you do not have full details of the payment, ask the company or agent to tell you the:
	- total amount of the payment\n- date of payment\n- type of payment (for example, debit card)\n- office or address to which the payment was sent.
	In addition, if payment was by cheque the
	- date that the cheque cleared\n- cheque details (cheque number, bank sort code and bank account number).
5.	Use the Trace Payment function in RCS if the payment was made on or after the 23 September 2002 or Function TPYT (Trace Payment) for payments made before this date.
6.	Once you identify how the payment has been allocated:
	- make any necessary reallocation. For more information see COM120000 onwards\n- write a letter of explanation to the company or agent.

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Missing / alleged payment cannot be traced

| 7. | If you cannot trace the payment using Function TPYT, refer the case papers to the Corporation Tax unit at Banking Operations Cumbernauld. | |—–|——————————————————————————————————————————————-|