DMBM133010 - Manage charges (information) by IT system: Manage charge (information) in OPREC: OPREC Notepad facility

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The OPREC Notepad is used to record all activity on a case and must be updated at all times to reflect the action taken.

The Notepad can take up to 19 lines of text and care must be taken to be brief and concise in order to maximise the available space. The date will automatically appear at the beginning of each update and the entry should end with the initial letter of the officer’s first name and the first three letters of the officer’s surname.

The following abbreviations have been agreed and should be used to maximise the available space

 

Abbreviation

Explanation

AOE

Attachment of Earnings

APP

Appeal

ARM

Arrangement

ARM CAN

Arrangement cancelled

ARR

Arrears of Benefit withheld

ART

Article 111 considered

ARTCom

Article 111 recovery commenced

BAL

Balance

CCP

Denotes court case

DD

Direct debit

IAE

Income and expenditure form held

LET

Letter from customer

LETDack

Letter from customer debt acknowledged

Letto

Free text letter to customer

PD151chekd

PD151 checked

RECON / ADJ 29 reconsideration

CA - Customers advantage

CD - Customers disadvantage

UN - Unchanged

RVW ARM

Review arrangement

TC

Telephone call

TELDACK

Telephone call from customer acknowledging debt

V

Voucher

WAE

Warrant of Execution