DMBM216110 - Payment Allocation, Overpayments and Repayments: Obtaining a credit to reconcile an accounting record: Minus OAS and Book 19 entries
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General
These occur when a payment dishonours after it has been repaid. Minus Book 19 entries may also arise as a result of Annual Balance adjustments.
Requesting a credit
When a credit is necessary
Complete a form BKSA225 (SEES), attach it to an email and send it to the Accounting Error Team, Cumbernauld. Head the application ‘Credit request - minus OAS entry’ or ‘Book 19’ as appropriate and include
- the customer’s name
- the reference
- the amount of credit required
- an explanation why the credit is required.
Where appropriate, to recover an over-repayment arrange for a DRIER (R97) charge to be raised on SAFE in accordance with DMBM215000.
Note: Teams/Units within the Accounts Offices should ask AET to arrange for a DRIER (R97) charge to be raised on SAFE.
The application should quote the SAFE reference in the application to AET or confirm that a DRIER charge is not appropriate.
Then B/F the case and await notification of the credit.
When notification of the credit is received
Allocate this to the next available reference in OAS/Book 19 and cross reference to the corresponding minus entry.
Action on Accounting Error Team
Examine the case and where a credit is appropriate and the request does not quote a SAFE reference or include confirmation that a DRIER charge is in hand or not appropriate
- ask the referring section/office to confirm that recovery of the repayment in error has been considered in accordance with the current guidance
then
- prepare a memo for the Repayment Section, Cumbernauld, providing details for completion of the payable order (repayment to the customer or payable to HMRC for allocation).