DMBM510100 - Customer contact and data security: introduction: contents
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DMBM510110Who are our customers?
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DMBM510120When is it necessary?
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DMBM510130Who is responsible for customer contact?
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DMBM510140Business by telephone
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DMBM510150Face to face contact
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DMBM510160Contact by letter
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DMBM510170Diversity and equality
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DMBM510180Preparation before contact
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DMBM510190Noting the record after customer contact