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DMBM511000 - Customer contact and data security: phone contact: recording of phone calls for quality monitoring purposes: contents

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  1. DMBM511005
    Offices with automatic voice recording facilities
  2. DMBM511010
    Offices without automatic voice recording facilities
  3. DMBM511015
    Customer tells the member of staff they are being recorded
  4. DMBM511020
    Telling the customer that they are being recorded