DMBM511630 - Customer contact and data security: contact with third parties: how to handle calls from third parties: contents
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DMBM511635Introduction
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DMBM511640Call from relative/friend - customer present
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DMBM511645Call from relative/friend - customer not present - including setting up TTP and taking payment
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DMBM511650Call from Citizens Advice Bureau (CAB)
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DMBM511655Call from voluntary organisation
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DMBM511660Call from agent/accountant
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DMBM511665Call from company representative - wages clerk , book keeper, financial persons
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DMBM511670Call from ex company partner or director
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DMBM511675Call from one tax credit claimant on joint record
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DMBM511677Special situations where disclosure may be necessary / sensitive cases