DMBM512910 - Customer contact and data security: compulsory verification checks: verification checks based on type of contact: contents

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1. DMBM512920

   Inbound calls
2. DMBM512925

   Identification and verification (ID&V) and voice identification (Voice ID)
3. DMBM512930

   Outbound calls
4. DMBM512940

   Field Force/Distraint/outdoor calls (including taking calls from FFCs)
5. DMBM512950

   Face to face verification checks (meetings/interviews)
6. DMBM512960

   Internal caller verification checks