DMBM513020 - Customer contact and data security: compulsory verification checks: recording of verification checks: contents
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DMBM513030Noting IDMS - phone contact
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DMBM513040Noting IDMS - outdoor calls
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DMBM513050Noting IDMS - verbal consent received
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DMBM513060Noting IDMS - adding your PID
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DMBM513070Noting IDMS - bogus callers
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DMBM513080Customer gives you a different answer to that on screen
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DMBM513090IDMS verification notes helpcard